Thomson hotel only bookings are subject to different T&Cs than Thomson package holiday bookings, but I am struggling to make sense of them:http://www.thomson.co.uk/thomson/page/t ... PH&lang=en
Paragraph 8 states that you are required to pay 100% of the accommodation cost before the booking can be confirmed. It also states that deposits are sometimes allowed, but if a deposit amount is not specified then it is considered to be the amount paid at the time of booking, even if that is 100% of the accommodation cost. It then confirms that the booking deposit will not be refunded in the event of cancellation.
This would suggest to me that KPNUT has made full payment which is subject to fees in the event of cancellation, or a 100% deposit which is non refundable in the event of cancellation.
However, if you then look at Paragraph 9, it gives a scale of charges in the event of cancellation. If cancelling 70 days or more in advance, only the deposit is lost. In this case, the deposit would be 100% of the total cost. But if cancelling 56-69 days in advance, only 30% of the total cost is taken as a cancellation fee. If cancelling 36-55 days in advance, 50% of the total cost is taken as a cancellation fee. It's only if cancelling less than 10 days in advance that the full 100% is taken.
This would suggest to me that rather than cancel a year in advance and lose the lot, KPNUT could hang on until 56-69 days in advance and lose just 30%.
Are those 2 paragraphs contradictory, or am I just misunderstanding them ?
I was also wondering if it is possible that the wrong dates have been booked, perhaps 2011 instead of 2012, and that's why Thomson are retaining the full amount. But that still wouldn't explain those confusing paragraphs.