My son booked a week AI at the Caretta Beach wih Thomas cook last June, for a family of 2 adults & 3 children, which cost him Ã‚Â£2500. With only 4 weeks to go, he has today received a letter saying that the rooms aren't as advertised in the brochure, and they have only just been made aware of the errors
It seems that there is now no lounge, and the kitchenette is smaller than advertised. The apartment is duplex style and has 2 bedrooms with a double bed in each and a sofa bed. The door opens into one of the bedrooms, and my son wouldn't be happy with the children sleeping there with them upstairs. However, the other problem is that the boy of 11 would have to sleep in a double bed with his 9 year old sister. The only other way round the problem would be for either the 3 year old to sleep in the room with the balcony, or for mam & dad to split up and dad to sleep with his son - not exactly what you want when you've paid Ã‚Â£2500
I've just been on the Thomas Cook website and all the other sixe accomodation, have twin beds, but there is no mention of beds in the 2 bedroom apartment. The lounge is still advertised as being available in the accomodation.
I've told them to ask whether they could move one set of twin beds in for them, seeing as they are available in other accomodation. I don't think that's an unrealistic expectation. What do you think? The letter states that if they have a problem in what they were now being offered, they could upgrade at their own cost - but upgrade to what? They have the biggest accomodation available. Help or any useful suggestions needed before they go to the shop tomorrow please!