Tour Operators and Travel Agents

Discussions regarding Tour Operators and Travel Agents
Reply
Here's their website with contact details, maybe a phone call or email may help with the twin bed situtation. http://www.carettabeach.com/

There's also a video of rooms but think there's a problem with it - well it kept closing on me anyway. :(

I think TC should foot the bill for upgrade to be honest, your son could always have a quick word with Simpson Millar to see where he stands legally.

Freephone: 0808 145 1358 (Mon - Fri 7am - 9pm)
Reply
Thanks Glynis - he's hoping to get into the shop where he booked this afternoon, so hopefully they'll be able to resolve something.
Reply
I'm finding it very hard to believe that it's now mid July, and Thomas Cook have only just realised that the room description is wrong. Has no one stayed at this hotel since it's been open this season :think I truly hope they get it sorted, as this is their first family holiday in 7 years. They could really do without this stress at the last minute!
Reply
I agree Helen - they have had all this time! My experience though makes me think that they've done a rolling notification, therefore not advising everyone that's booked at the same time and doing notification in stages, which is a way tour operators manage changes, but is not the best way for the customer! :yikes
Reply
hi ...I had a look....the only accomodation it shows is one which consists of a kitchenette....that leads onto a room with 2 single beds....that leads onto another room with a double and 1 single bed....the video ran for me and went round the first bedroom in a circle...showing clearly 2 single beds....and both bedrooms on same level...no upstairs ...I would refuse to accept less than I had booked and if nolonger on offer an upgrade paid for by the tour operator....as even the accomodation in the advert shows 2 bedrooms on same level.... and single beds...so they do exist and available....if the tour operator cant provide what they offered and you booked and paid for its up to them to sort it out....tweetie
Reply
Tweetie - I looked at the same video, and they clearly showed twin beds. That's all really that they'd need, is to swop one of the doubles for twin beds. I realise that as a family of 5, they could probably have done with a lounge area, but that isn't a big problem. They didn't manage to get into the shop where they booked today, due to work comitments, and my daughter in law kept getting the answerphone all afternoon. She did manage to speak to someone from the place where the leter was sent, but they were of no help at all :que
Reply
I wouldn't hang around I'd email hotel Helen with ref number and request twin beds etc, even put a signature at the bottom of the email saying 'Member of http://www.holidaytruths.co.uk that will then link them to the forums - might help :tup
Reply
My DIL has phoned the place where the letter was sent from (I'm presuming Head Office) 3 times today. Twice she had the answerphone and the 3 rd time was on hold for over 20 mins, and gave up. She then went into the shop where there was a queue of 6 people waiting to be seen. She did eventually speak to someone and they told her they'd get back to her by the end of the day - she's still waiting :que My son has just phoned and said he can't get into the shop until Sat morning, but he'll then be staying there until something is sorted. They really don't want to change the accomodation as the little ones have been looking forward for so long, and keep looking at it on the computer all the time. I've told him, if he doesn't get any sense on Sat I'll e mail the hotel, to see what they can do.
Reply
Helen , personally I wouldnt be bothering with TC . They will be about as much use as a chocolate teapot . I would be doing exactly as Glynis says and trying to sort this with the hotel direct .
Reply
Thanks Lyn - if it was me that had booked it, that's what I'd be doing, but I don't want them to think that I'm taking over. At the end of the day it'll be them that has to make the decisions as to what to do.
Reply
Well eventually they have managed to speak to someone in the shop where they booked. Apparently the change in accomodation has been brought about because the hotel has changed from SC to AI this season - although this still doesn't explain why it's now Thomas Cook is informing it's customers. :que The assistant was very helpful and did offer to search out alternative accomodation for them, when they explained the situation. However the original hotel is ranked as no 1 on the Island, and the children have looked forward so much, they didn't want to change. The assistant eventually phoned the hotel to ask about the sleeping arrangements, and asked if one of the doubles could be replaced by twins. The answer was very vague, they didn't think so because of the sleeping arrangements in the other types of accomodation. The downstairs room has a double and a sofa bed, and upstairs has a double, so either my son, his wife and the 3 year old will have to sleep downstairs, and the other 2 upstairs - although they are 11 and 9 they'll have to manage for a week, or my son and grandson will have to be upstairs, while his wife and the 2 girls will have to be downstairs. Not really an ideal situation when you've paid £2,500 for a week - but they'll have to make the best of it. I've offered to e mail the hotel directly, but they said no - don't think they want any more stress, & want to enjoy the run up to the holiday.
Reply
Thanks for letting us know Helen - it's such a shame really as it's put a bit of a damper on things. However I hope they have a lovely time and it doesn't turn out to be too much of a problem for them.

(Any other time it's single beds all round :duh )
Reply
I thought that too Glynis. It's very rare that we've had a double bed in all the times we've been abroad - a twin is much nicer in that heat :tup
Reply
Helen I'm sure once they get there they wont be nearly as concerned as they are now and will have a fabulous time . Sounds like they need a holiday :D
Reply

Post a Reply

Please sign in or register an account to reply to this post.

Sign in / Register

Share your travels

and help others make informed choices when booking their holidays!

Write a Review Write a Review