WOW! What a Hotel and reception people from outside stopping to photograph this magnificent hotel, that's where it ends.
Firstly Sunny Beach is a fantastic resort, great places to eat, cheap beer and generally nice people, we were fortunate to downgrade from A.I to half board and the £400 we got back went towards meals outside the hotel.
Lifts, what lifts. All 4 were broken down one day and the majority of the time the front 2 glass lifts were down daily, we got used to the 16 flights of stairs to the 8th floor, and so did the man with his wife in a wheelchair after the hotel refused to move them to a different floor.
Rude, obnoxious, ignorant and very, very greedy Russians, Polish, Turkish and lets not forget the Germans.
Raw chicken, but Elisabeth,the Balkan Rep told this is how Bulgarians ...
eat their chicken and it's got CHEMICALS in it to prevent people getting SICK. I think I was more frightened of the chemicals than the chicken.Read More
The food in general very poor but we could live with this after reading the reviews, downgraded from A.I and taking extra cash for food, but this is a badly managed hotel.
The kitchen staff, liked to text on their phones, whilst the food was running out, the waiters, I can't fault, they do a good job and not even a smile, please/thank you from rude, obnoxious, ignorant guests.
Towels, they were in short supply, 1 towel for 3 people, complained to the reception, and they say they will sort it in 10 minutes, an hour later complain again, an hour later soap suds in hair go down 16 flights of stairs, because the lifts weren't working, stood in reception soaped up as the staff looking in amazement that soaped up guy with a flannel to cover his modesty pleaded for a towel, next day got 3 towels, the day after back down to reception, complained to the reception and the Balkan rep as we had no towels, who later sent a compliments of the hotel boss plate of fruit and some sparkling cheap wine, which I used to bribe the maid for 3 towels.
This Hotel had no entertainment, managed wrong and needs a bit of a makeover, we were counting down our days for the holiday to finish. The Victoria Group need to sell off their assets to someone who knows how to run a hotel, because if run right it could be a fantastic place to stay. Sadly it's awful.
Will go to sunny Beach again, but not at this hotel or any of it's sister hotels, and definitely not with Balkan Holidays. We were told that the Hotel is disputing Thomas Cook downgrading to 2 * for next year.