Travel operator: Balkan Holidays
The staff in general were surly and rude, never acknowledged any guests at all. Except the maids and the 2 barmen who were on in the evening. Only one bar open at any time for all guests, pool bar daytime, and bar in lobby evenings. The mezzanine bar on 1st floor was never open during our stay, and safari bar was a pay bar yes even for all inclusive guests.
Then we have food, it was totally awful!
Firstly Sunny Beach is a fantastic resort, great places to eat, cheap beer and generally nice people, we were fortunate to downgrade from A.I to half board and the £400 we got back went towards meals outside the hotel.
Lifts, what lifts. All 4 were broken down one day and the majority of the time the front 2 glass lifts were down daily, we got used to the 16 flights of stairs to the 8th floor, and so did the man with his wife in a wheelchair after the hotel refused to move them to a different floor.
Rude, obnoxious, ignorant and very, very greedy Russians, Polish, Turkish and lets not forget the Germans.
Raw chicken, but Elisabeth,the Balkan Rep told this is how Bulgarians eat their chicken and it's got CHEMICALS in it to prevent people getting SICK. I think I was more frightened of the chemicals than the chicken.
The food in general very poor but we could live with this after reading the reviews, downgraded from A.I and taking extra cash for food, but this is a badly managed hotel.
The kitchen staff, liked to text on their phones, whilst the food was running out, the waiters, I can't fault, they do a good job and not even a smile, please/thank you from rude, obnoxious, ignorant guests.
Towels, they were in short supply, 1 towel for 3 people, complained to the reception, and they say they will sort it in 10 minutes, an hour later complain again, an hour later soap suds in hair go down 16 flights of stairs, because the lifts weren't working, stood in reception soaped up as the staff looking in amazement that soaped up guy with a flannel to cover his modesty pleaded for a towel, next day got 3 towels, the day after back down to reception, complained to the reception and the Balkan rep as we had no towels, who later sent a compliments of the hotel boss plate of fruit and some sparkling cheap wine, which I used to bribe the maid for 3 towels.
This Hotel had no entertainment, managed wrong and needs a bit of a makeover, we were counting down our days for the holiday to finish. The Victoria Group need to sell off their assets to someone who knows how to run a hotel, because if run right it could be a fantastic place to stay. Sadly it's awful.
Will go to sunny Beach again, but not at this hotel or any of it's sister hotels, and definitely not with Balkan Holidays. We were told that the Hotel is disputing Thomas Cook downgrading to 2 * for next year.
The hotel it self was stunning, there is security but that was it no guns or alike, just checking parking and so on, we took photos infront of hotel no problems, didn't see anything reported on this site, looked at the dining room and it look amazing all gold linen etc didn't eat there so can't comment but was stunning, the pool area = people do put towels on sunbeds of which i did on a couple of occasions but later didn't bother, alot went at 12 and again at 3 so sometimes went to the beach, the beds and parasols on the beach are 7 lev each if you show your keys you get them for 5 lev, heard someone saying if your half board all inclusive you have to take a card to reception don't know if it is then free or alot cheaper. sunbeds by pool people were putting them down and not returning all day, we would pinch a bed if someone had three or four also if you face the hotel from the pool on the right hand side there is a wooden cupboard which you can open and there are sunbeds in there, we were not forced to buy drinks or fiddled with money, drinks from the pool bar were dear had a local beer and two bottles of coke 15 lev.
Travel operator: Balkan Holidays
The hotel definetly has the wow factor, the entrance is stunning. The decor is based on African and Egyptian Culture,and is very grand.
Due to a bad storm our rooms were flooded on the day of arrival so we were upgraded to a VIP suite, which was a lovely room, really big with nice furniture and a sea view, flat screen TV's and all mod cons.
The bathroom was huge and well presented. The only thing that let it down was the four of us had to share the room which wasn't really suitable for 2 married couples. However,I was really impressed with the way the hotel dealt with this we were moved into the correct rooms the following day, given a free lunch on that day and a safety deposit box for the duration of our stay.
The rooms we were moved into were nicely decorated and were a good size, and most importantly for me were spotless.
We paid extra for a sea view and its definetly worth it because we could see for miles. The maid came 6 out of 7 days and was really friendly and helpful.
The pool area of the hotel is clean, and there are areas of the pool that are suitable for all (special areas for children). There is a nice relaxed feel round the pool during the day, theres no specific entertainment but there is music on.
The only small problem we experienced was sometimes getting sunbeds, a lot of towels were put down either the night before or very early in the morning. However, a simple solution to this was to spend 15 leves and buy inflatable beds.
Breakfast in the hotel provides a good selection from full breakfast to continetial breakfast. I wouldn't describe the food as excellent but its by no means terrible!
The first evening we went for our meal we went about 8 o'clock to be met by total chaos! Its said that the british people like to queue up, well i think we are the only people in Europe that do! People were pushing and shoving in to get to the food and fighting over plates. I actually felt really sorry for the staff. That night the food was running low and some items from the menu you just couldn't get, the staff just couldn't keep up. A lot of this seemed to be caused by people taking portions that they were never going to eat. For example, I saw a table of 2 people take a plate with 6 bread rolls, a second plate piled high with fries and a third plate piled high with melon, that was in addition to the main meal they were having. Every where you looked there were empty tables with food that had been taken and not touched. After that experience we ate earlier, about 7 o'clock and the restaraunt was quieter, you could get a plate and get access to the food which in the main was actually quite nice! I would advise though, that you have to be open minded and willing to try stuff as the food is bulgarian and you might not know what some of it is!
The staff are quite laid back but are helpful, and all seem to speak about 3 languages. If you are friendly with them then they will be friendly in return!
All in all I would with out a doubt stay at the victoria palace again!
Travel operator: Cosmos / Monarch
Travel operator: bulkan
You need to get up at 7 am to get a toel on the sun beds and you must stay with them or they will be removed. All in all hotel is in a nice location and very grand but i will not return
Travel operator: balkan holidays
The restaurant serves what is only described as pigswill. We had to eat out 11 nights out of the 14 while we were there.
We found cooked pasta in our morning porridge and the fruit was rotten on the inside.
There were not enough tables for all people and when we did find a table, we had to clear it ourselves and find our own plates / cutlery. The plates were broken and general standards were very poor. This place would not have passed a visit from environmental health back in the U.K.
The staff were rude and pretended not to speak english when we tried to raise our issues with them.
The hotel did not have enough sunloungers and we had to pay for them on the beach.
We were also charged approx
Travel operator: First Choice
Travel operator: first choice
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