After talking to other couples on the SAME booking it transpired that we were the only ones in an awful room and others on the SAME booking had been upgraded to superior suites. Completely spoiled our weekend and decided to complain (since we came home) - the hotel have said that the rooms are in the process of being upgraded (there is nothing belonging to workmen either in or near the hotel) and have called us a liars regarding the plug (clearly having pointed this out to them they have swiftly sorted this dangerous problem out). The person who replied to us could not put a sentence in English together but said he was the Manager. He also said that the others had paid more for their rooms - which I know they did not they paid the same price as we did.
He did not deny how bad the room was!
Travel operator: Through work sports and social club
Hotel tip: Ask for room 19 or 127
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