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Presthaven Sands Holiday Park

1 of 2 hotels in Prestatyn

3 out of 5 from 21 reviews
Gronant, Denbigshire, North Wales LL19 9TT

21 Reviews

Traveller Rating

  • Excellent
    1
  • Very Good
    6
  • Good
    4
  • Average
    5
  • Poor
    4

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Accommodation excellent , Presthaven complex a shambles !
1 year 5 months ago
Arrived here in late October '22 which admittedly is getting close to end of season. We have no complaints about this privately owned caravan of which we thoroughly recommend . The Presthaven site however is totally geared around young children and there is little if anything in the way of adult entertainment The site facilities/dining/take-away /bars are of somewhat dubious nature , mainly over-priced and often looking tired and neglected. Because of this we can only recommend the actual accommodation and beach and dunes areas as well as Talacre which is but a reasonable walk away with some excellent facilities.
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Travel operator: private caravan booking

Hotel tip: Book a private caravan rather than a Haven one.

Elizabeth James
Great caravan but disappointed with pay pass - not value for money
1 year 7 months ago
We booked a private hire caravan which was excellent, it was clean and comfortable. We chose Presthaven because of the swimming pool. As we were private hire I was told over the phone, weeks before, that we could not pre-book the pool slots.. when we arrived at the site we paid £130 for 3 day pass for 2 adults and 2 children. The receptionist told us that would allow us to use all facilities including swimming pool. We walked 3 yards from the the reception desk to the booking desk to be told there were no swimming slots left for our stay. We were told that we could queue for the 6 - 8 o’clock session for the the pool which is a first come first served session. This was for swimming pool only not the lazy river. The queue for this session was ridiculously long by 5.30 so we decided it wasn’t worth it as they only let 65 people in and the queue looked like far more than 65 were waiting. We asked about a refund but was told it was not possible.
We paid £130 for a pass to go into the entertainment room ONCE which was so noisy and just bingo and karaoke on first night so we didn’t stay long. On our last morning we paid for go carting and golf (so that’s in addition to our £130 pass).
The reception desk should communicate with the booking desk before they tell customers they can book the pool if they have the passes. If we’d have known we couldn’t use the pool we would not have bought the passes. We did not need them. Feel like we’ve been robbed of £130.
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Mandi
Disappointed
1 year 11 months ago
Amenities closed for lunch, during school holidays, when the site is fully booked. Adult evening entertainment was not a scheduled.

Avoid the on-site chip shop, atrocious service, food was inedible, extremely rude staff.
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Mich Chapman
5 years 8 months ago
Just got back from my experience & having read the reviews of Pontins, steerage as I thought, Presthaven Sands, the upper side of the tracks, I do believe I dodged many bullets there.

Me s/c apartment was really good, but entertainment was none existent for adults. Not every one can win them all ?
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Hotel tip: The floor needs a flash

Shocked
6 years 5 months ago
Been for a short break here for a few days caravan lovely, kids loved there show at night, staff pleasant enough, find it strange that security play on bandits in 18 part whilst in uniforms,
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Denise
Presthaven sands
7 years 6 months ago
Went here for two weeks but only stayed 8 days the caravan we had was a private one and it had everything that we could ever wanted it was cosy and beautiful inside and on a quite area the only thing wrong was the park, it gone down hill since last year and all l can say is l will not be going back which is sad because l have been going for many years, it is rubbish now and the man in the spar shop needs to learn some manners he is rude to the customers and needs to be dismissed from his job without customers he would not have a job anyway. The buildings need painting and the club could do with a new carpet and a good clean. The washing machines smelt horrible and far to expensive to use for £8 per wash and dry. The chip shop is very expensive too, all l can say l will never ever ever be going back to this horrible park.
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Maureen
Presthaven beach resort
7 years 6 months ago
Don't waste your money coming here everything about this park is horrible, dirty carpet in the club the smelt of beer gone off, no open space between the caravans, washing machine and drying far to expensive, fish shop the same, haven are only happy ripping people off that's what l think, park gone down hill since the 1990's. Haven needs to do something about this park quick will not be wasting my money coming here again, it will be going to Devon cliffs next year Rhyl is a awful too, don't ever go to North Wales it's rubbish.
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Hotel tip: No longer would not recommend this park to anyone what so ever, don't waste your money going to Presthaven sands there are better places to go l think!

Paul S
Amazing...
8 years 8 months ago
Amazing haven park near Prestatyn caravans, clean, great location, restaurants clean, all clean. You have a wide range of restaurants instead of Pontins were you only get one restaurant, all caravans are spacious and clean and are very comfortable all grounds are nice in the park everyone's friendly.
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Travel operator: Car

Recommended
Dave M
13 years 8 months ago
We have been here before and I cant really knock the vans we,ve had here or at any of the Haven camps. Always fairly clean considering some are fairly old. It was located about 5 mins from the beach and some nice local walks along the cycle path.

However some of the staff are qiute young and have no real experience of dealing with the public espically on the fair rides, where they seem more interestesd in chatting each up than dealing with people!

As our 7 year old is autistic we don't really use the entertainmet as she doesn't like the loud noise, which is one thing I agree with! the music is FAR too loud even in our van we could still hear it.
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Travel operator: Haven

Recommended
Richard Edwards
14 years ago
My friends and I actually booked to stay here, before we actualy read any reviews about presthaven sands, and if you would pardon my french, we all thought " shit what have we let ourselves in for!?". BUT Presthaven sands has realy been cleaned up. Our caravan was brand spanking new, but some of the others round the site looked quite old and knackered.

There also seemed to be a lot of idle layabouts and dole scum hanging around. It made us hard working types quite intimidated.

Lots of Pikey kids, and adults trying to rob the shove a penny machines, i think they thought it was normal to rob, and not put money in and try and win!

The food was awful, for most of the people who stay here, who live on bake beens, or chicken nuggets and chips everyday, it was probally a 4 star meal. DO NOT WASTE YOUR MONEY HERE, it was all over priced. Get a taxi to prestatyn
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Travel operator: Sun Holdidays

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