Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
How can you be looking for compensation when you actually saved money by the girl in the office making a mistake.

If she told you that everything was included and purposely misled you into makiing a sale then I would definitely do something about it.

From what I understand from your post, it appears that you have been given wrong advise based on not very clear terms- and conditions of the brochure. They might not be very clear, but providing they state that those things you thought you paid for are not included, I believe you have not good ground to succesfully complain. It is the consumers responsibility to read the terms-and conditions.

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