Samsung - Ros Fernihough has helped a lot of people, who have been badly let down by Tour Operstors.

The only interest anyone has in Ros - is the interest of helping our fellow members!

If Ros takes on a case for a forum member and wins the claim for compensation. Does she take a percentage or does she act on a fixed fee basis?

I remember her name from my days with one of the 3 big UK tour operators in the late 90's

Regards
Cyprus100

Samsung what Peter was actually referring to was your comment:-

FC are one of the best travel companies around.

You have replied above

No vested intrest once again just stating a fact

Your comment isn't fact - it's your opinion.

Peter of York is very helpful to our members in this forum, offering them much needed assistance when they have a problem.

Also BTW it is against the law for solicitors to receive any form of gratuity for referrals. Holidaytruths recommends Ros Fernihough as she is a very respected lawyer in her professional field of Travel law.

She provides holidaytruths with free advice and assistance to our members.

It's their duty of care to assist all of their passengers when a flight is delayed.

Correct Glynis and it is also their duty by law to inform passengers of their rights by way of a sign at check-in and also by means of a written document for passengers facing a delay of more than 2 hours.
5.5 of this document HERE

Sanjiiiiiiiiiiiii

I am quite sure FC abide by all the rules & regulations.

Yet your quote from their website states otherwise

Dont think so.

Yet your quote from their website states otherwise

This of coarse is only your opinion.

hehe

I'm sure FC do too - but I also reckon it's a bit like an insurance claim...

Try to fob 'em off first time around and it's up to the client to persevere with their claim. ABTA require at least 2 responses from the tour operator before they will even look at any paperwork so that's at minimum a 56 day waiting period from sending in a first letter of complaint

And Glynis, thank you for providing that info. Very honourable of Ros We spoke together a few times on the phone in my tour op days.

Regards
Cyprus100

Yet your quote from their website states otherwise

This of coarse is only your opinion.

hehe

No Samsung it's YOUR post, go back and read it.

I quote from your post:-

Compensation is not offered by First Choice in the event of a delay to your flight. However, if your outbound flight is delayed by more than 12 hours you may cancel your holiday and receive a full refund of the money you have paid to us. Please also refer to the relevant section of your travel insurance policy.

What if my flight is delayed?
Although most flights depart on time there are unfortunately occasions when for reasons beyond First Choice's control a flight is delayed. If your outbound or return flight is delayed First Choice believe it is our responsibility to look after you. First Choice will do their best to keep you informed and, depending on airport facilities, will provide light refreshments for a delay of between 3 and 4 hours. If the delay is between 4 and 8 hours First Choice will provide a meal at meal times. For a delay of between 8 and 12 hours, First Choice will provide if necessary (and possible) overnight accommodation.

If travelling on scheduled flights, First Choice may not be represented in person. In these circumstances you must liaise directly with your airline carrier for information and assistance.

Compensation is not offered by First Choice in the event of a delay to your flight. However, if your outbound flight is delayed by more than 12 hours you may cancel your holiday and receive a full refund of the money you have paid to us. Please also refer to the relevant section of your travel insurance policy.

If your holiday is on an All Inclusive board basis, please note that the All Inclusive meal and drink arrangements applicable to your hotel are valid only during your period of occupancy at your hotel, and in the event of a flight delay, arrangements for your refreshments will be as outlined above.

As with all travel arrangements, we strongly recommend that you purchase adequate Travel Insurance for your holiday. If you require confirmation of a delayed flight for insurance purposes, we will either issue one on arrival or you can request one from First Choice Airways by calling 0870 757 2757 or emailing fca.customercare@firstchoice.co.uk.

I am quite sure FC abide by all the rules & regulations.

I quite positive that they all pee in the same pot and while ever they can get away with not exactly breaking the law, they will be economical with the truth, until challenged.

Try this samsung or maybe FC should read it, because the report states that Air carriers are bound to inform passengers of their rights and to provide assistance, but it also states that some airlines provide innacurate and mis-leading information when addressing the regulations....oh, bless me, that could mean FC.
5.5 of the document.

Personally I couldn't care if it is First, Second or Third Choice Airline it could even be Dan Dare ressurected, if they are being economical with the truth and not adhering to the European rules, then they want taking to the cleaners.
The rules are there for a reason and I see no reason when the general public have to abide by the rules and the TO/Airlines do not.
They are all quick at throwing the rule book back when the problem is with the customer, well let the customer have some rights to throw back at them...and what better place then with the European Parliment.

http://ec.europa.eu/transport/air_portal/passenger_rights/information_en.htm

Sanjiiiiiiii

Where's that dam edit button
Should read......
I am quite positive and what better place than with the European Parliment.
Serves me right for rushing

Sanjiiiiiiiiiiiiii

Thanks Sanji, I agree with you. On the most helpful website you indicate I found THIS document.

Seems it's as clear to the Commission as it is to me that [EC]261/2004 is not being complied with by some airlines. in particular one of the main planks of the Regulations -

Depending on the circumstances, the Regulation requires airlines to:
- proactively inform passengers about their rights under the Regulation.

In addition on page 12 of the document it says that the full application of [EC]261/2004 is going to be closely examined with reference to whether -

the written notices in cases of flight disruptions are available and handed out.

In this particular case of the FC flight delay I don't know if compensation is due , that's why I refer to Ros. What I am sure is that the regulations have been breached by the refusal or inability to hand out the required notices under [EC]261/2004.

As to the merits of any particular travel company, members can draw their own opinion as to merits of ones that get frequent dishonourable mention on this website.

I have no vested interests in the travel industry, but I do like holidays and object strongly when people spend their hard earned money and end up let down and disappointed by travel companies who break the laws that govern their business. I have never been employed in the travel industry and have been retired for a number of years.

I do however come from a 'legal type' background, hence my interest in this Complaints Forum.

Peter

Lad-gay ou-yay ave-ay n-aay nterest-iay o-tay eep-kay ou-yay usy-bay

Lad-gay ou-yay ave-ay n-aay nterest-iay o-tay eep-kay ou-yay usy-bay

Well I can't respond to that because quite simply, I can't understand it.
The rules of this forum state that English must be spoken and if you can't speak English Samsung, then maybe you shouldn't speak at all, especially if you have nothing to say that the majority of us can understand.

Sanjiiiiiiiiiii

just seeing how smart you's were
hehe

just seeing how smart you's were
hehe

For goodness sake grow up.

Any similar posts will be deleted.

Cyprus100

I imagine Ros will take a percentage of a win if she operates 'a no win no fee' policy or she will charge for her services regardless to the person. As far as Im aware she will not get anything extra from a member from the forum.If that makes sense

How pathetic Samsung posting an article like that. Pity you have got nothing better to do.

This forum is to help people, not to read the rubbish from you. If you can't help people keep off HT