I booked flights for Cyprus on line at around 21:00 through Flydeals.co.uk, to my horror as soon as I had paid I realised that I had booked by mistake the wrong date. The date I booked would mean missing my Grandsons Holy Communion. Before 22:00, I emailed administration dept, and also reservation department explaining what I had done and could they please not book the dates I had picked and use the alternative dates I had chosen in my email, instead. Monday morning woe be tied an email pops up that they had confirmed with easyjet my flights with the dates I did not want.

Then I email asking to change the flights and I am told I have to pay £121.50 admin charges I was upset and said I would have to think about it. We decided to accept our losses and change the dates I get back in touch and what do you know the cost as risen to £181.00 I was then upset, and very angry.

After searching I found flights earlier and I had to pay £121.50 ok, I thought I would book this, told to put it in writing that I wanted to change flight this I did. Now my emails are not getting through. Then I am told sorry we are closing 5pm.

Anyway, Saturday the 16th Feb I phone up the admin dept I had re sent emails requested a read and received receipt which I got woo hoo! I rang the admin dept and explained what it was I wanted to do, I explained I had sent the email requesting date change the lady on the phone was asking round who had received my email, some young girl who as on the phone said she had my email and that she would get back to me ok I said. I waited a few mins and decided to ring back. The girl took my details, card details for the king's ransom, and said that I would receive email conformation. Well by February 19th Feb, still no confirmation so I emailed admin no reply, I emailed them again on the 22nd Feb still no reply.

Finally this morning I was told there was no booking made, and to check my account to see if the money had been taken. I did no money had gone out, I contacted flydeals again the lady I had spoken to earlier said there had been no record of me calling. Now I feel I am being called a Liar, I had proof I had called them my phone provider gave me the time and date of both calls I made and how long each call lasted.

Now if I take the flights I have to pay a further £160 so I am back to square one.

I urge anybody to be careful when booking with Flydeals as if something does go wrong you have to pay two lots of administration costs, you pay flydeals admin cost of £25 per person plus as in my case Easyjets admin charges too.

Your best bet is to book direct with the airline at least you only have one lot of fees.

I myself am feeling really down because of all this I just wish I had never bothered with flydeals and stuck to using jet2 but alas, they did not fly from my local airport so I chose flydeals.

I am going to do a bit of ringing round see if there is anything that can be done. Anybody out there got any advice it would be appreciated.