If you are ill on holiday and you believe it was a particular foodstuff or water that caused your illness, you must try and get a sample of the food/water analysed whilst you are on holiday.
Do contact a local Doctor and make sure that the local Doctor takes samples of food, water, urine, etc. One of the biggest problems that lawyers face with claims of food poisoning is that there is no firm evidence as to the cause of the illness.
Keep a diary of events with times, dates and places and keep all your receipts for any additional expenditure, you may need these if you are trying to claim back money that you have spent in resort for meals, transport, etc. For example, if the food was so bad in your hotel you were forced to eat out in local restaurants and had to take a taxi to the restaurant because it was too far away, then you will need evidence to show that you spent the money.
If you receive no help whatsoever from your tour operator's representative and the situation is becoming intolerable, write down your complaints in a letter form and fax them back to the head office in the UK. This will at least show that you have made every effort to mitigate your loss.
DO NOT ACCEPT any compensation or cash in resort and DO NOT SIGN ANYTHING.
A MEMBER OF MY FAMILY HAS HAD A TERRIBLE ACCIDENT/ILLNESS - WHAT SHOULD I DO? THEY HAVE HAD TO BE ADMITTED TO HOSPITAL
FIRST AND FOREMOST - Contact the emergency number on your insurance policy and make sure that any treatment is authorised.
DO NOT agree to sign anything in the hospital without your insurance company has authorised it otherwise you may find that you have agreed to pay a huge medical bill and if your insurance company disagrees you will be liable and this can be VERY VERY EXPENSIVE, especially in the United States.
The golden rule is ALWAYS SEEK AUTHORISATION FOR ANY MEDICAL TREATMENT NECESSITATING A HOSPITAL STAY FIRST and in an emergency situation if it involves transportation by ambulance to hospital you make sure that you telephone the insurance company immediately you arrive at the hospital before any treatment takes place.
In the most extreme cases where death results through injury or illness, then your insurance company should arrange for the transportation of the deceased person back to the United Kingdom but PLEASE NOTE most insurance policies will only cover the return of the deceased person to the United Kingdom NOT the journey by road to the chapel of rest - that has to be paid for by whoever is arranging the funeral.
DO KEEP ALL RECEIPTS for any associated costs with visiting a sick person in hospital, e.g. if you have to stay longer than the duration of your holiday and this incurs additional hotel costs, it is essential that you keep receipts.
FIRST AND FOREMOST - Contact the emergency number on your insurance policy and make sure that any treatment is authorised.
DO NOT agree to sign anything in the hospital without your insurance company has authorised it otherwise you may find that you have agreed to pay a huge medical bill and if your insurance company disagrees you will be liable and this can be VERY VERY EXPENSIVE, especially in the United States.
The golden rule is ALWAYS SEEK AUTHORISATION FOR ANY MEDICAL TREATMENT NECESSITATING A HOSPITAL STAY FIRST and in an emergency situation if it involves transportation by ambulance to hospital you make sure that you telephone the insurance company immediately you arrive at the hospital before any treatment takes place.
In the most extreme cases where death results through injury or illness, then your insurance company should arrange for the transportation of the deceased person back to the United Kingdom but PLEASE NOTE most insurance policies will only cover the return of the deceased person to the United Kingdom NOT the journey by road to the chapel of rest - that has to be paid for by whoever is arranging the funeral.
DO KEEP ALL RECEIPTS for any associated costs with visiting a sick person in hospital, e.g. if you have to stay longer than the duration of your holiday and this incurs additional hotel costs, it is essential that you keep receipts.
HOLIDAY CURTAILMENT
If you are forced to curtail your holiday because someone in the United Kingdom close to you has died or is seriously ill, DO NOT jump on an aeroplane and then think of making a claim against your insurance policy - YOU MUST GET AUTHORISATION FIRST before any curtailment of your holiday takes place - again you will lose your money if you do not have authorisation from your insurance company first.
If you are forced to curtail your holiday because someone in the United Kingdom close to you has died or is seriously ill, DO NOT jump on an aeroplane and then think of making a claim against your insurance policy - YOU MUST GET AUTHORISATION FIRST before any curtailment of your holiday takes place - again you will lose your money if you do not have authorisation from your insurance company first.
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