Holiday Complaints

Do you have a holiday complaint? For help and advice post in here.
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5 Posts
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Is there anything else I can do?

Not a lot really. You say that once you contacted the owner (no phone signal or wi-fi is not unusual no matter what the service providers might claim) he offered to have the place cleaned or to move you.

You say

"We didn't want to be disturbed so declined."

The owner obviously took your complaint seriously but it was you that said no. If you want a refund then ask him.
  • Edited by fwh 2019-07-09 12:33:55
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On 9th July 2019 at 12:33pm, fwh said:
Is there anything else I can do?

Not a lot really. You say that once you contacted the owner (no phone signal or wi-fi is not unusual no matter what the service providers might claim) he offered to have the place cleaned or to move you.

You say

"We didn't want to be disturbed so declined."

The owner obviously took your complaint seriously but it was you that said no. If you want a refund then ask him.

OK, thank you for the reply.
Why should we be disturbed, we paid for a clean place, we didn't get it.

And I'm not actually looking for a refund, maybe 1 night refunded for the crap I kept finding on the Tuesday.

Thanks for the input.
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On 9th July 2019 at 01:17pm, kazz68 said:
On 9th July 2019 at 12:33pm, fwh said:
Is there anything else I can do?

Not a lot really. You say that once you contacted the owner (no phone signal or wi-fi is not unusual no matter what the service providers might claim) he offered to have the place cleaned or to move you.

You say

"We didn't want to be disturbed so declined."

The owner obviously took your complaint seriously but it was you that said no. If you want a refund then ask him.

OK, thank you for the reply.
Why should we be disturbed, we paid for a clean place, we didn't get it.

And I'm not actually looking for a refund, maybe 1 night refunded for the crap I kept finding on the Tuesday.

Thanks for the input.

I would assume that the owner pays someone to do the cleaning and they have failed to do it.
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In that case, have you actually asked for a partial refund? And what was the owner's response?
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