Ruth .

these people are well recommeded on Martin lewis's money saving expert site as giving one of the best prices for broken gold or unwanted gold.
http://www.hattongardenmetals.com/
If you have something antique , special or with stones there will be somewhere better off for that sort of thing.

I got about £450 for a few scraps of old broken gold . Just weigh it and punch the details in on their site and it will give you a good idea of what you get . Their website automatically gives you a price .No phone calls or waiting . They actually weighed mine as more once they got it and money was in my bank account within a couple of days.
You just need to print off the quote they give you and pop it in the post (registered) to them .

Whatever you do dont use the people that advertise on the telly .