Welcome onboard
You'll extensive aircraft information on our What Aircraft? guide (link below) including seating and seat plans.
Darren
Pagemaster,
Welcome onboard
You'll extensive aircraft information on our What Aircraft? guide (link below) including seating and seat plans.
Darren
Welcome onboard
You'll extensive aircraft information on our What Aircraft? guide (link below) including seating and seat plans.
Darren
It seems then looking at the link that we're on a short-haul A330 - 200 with the 29" seats as theres 7 sets of 2 at the back. How they can they say a 10 hour flight is short-haul!! Not pleased, I'm sure when I booked it said it was the 33" seats............
pagemaster,
You shouldn't be on a short haul configured aircraft, all aircraft are currently in long haul.
Darren
You shouldn't be on a short haul configured aircraft, all aircraft are currently in long haul.
Darren
pagemaster, if your aircraft had been changed Thomas Cook would have notified you.
I have tried on flythomascook website to confirm my flight from Antalya to Stansted on 20th March, flight no. TCX7815, but my booking reference isn't recognised. I've sent an email and am awaiting a reply.
Someone asked this question yesterday on TC customer support. Staff response was you no longer need to reconfirm flights with Thomas Cook. If there were any changes to your schedule you would be notified either via your agent, or by email, if you've booked direct.
Hi,
Had same probs trying to book seats on flight to Bodrum, departing 11th june. just received email informing me of technical probs and to try again after 23rd march. also that the carrier has changed to Mint Airlines!!! anyone know anything about this? im worried that maybe Thomas Cook are in serious problems!!
Had same probs trying to book seats on flight to Bodrum, departing 11th june. just received email informing me of technical probs and to try again after 23rd march. also that the carrier has changed to Mint Airlines!!! anyone know anything about this? im worried that maybe Thomas Cook are in serious problems!!
Thanks Sunaddict.
jennyc
Which airport are you flying from? I thought TC weren't using Mint again this year!!
I don't think a change of carrier signifies they are having serious problems, but they are having problems with the new system the airline has installed for booking extras.
also that the carrier has changed to Mint Airlines!!! anyone know anything about this? im worried that maybe Thomas Cook are in serious problems!!
Which airport are you flying from? I thought TC weren't using Mint again this year!!
I don't think a change of carrier signifies they are having serious problems, but they are having problems with the new system the airline has installed for booking extras.
Hi SUNADDICT
We are flying from Gatwick. Have they used Mint before then? any good? fingers crossed that i can book seats ok without incurring extre cost, despite buying bundle, after 23rd March! Hopefully by the time we fly they will have these probs sorted out. I have already completed the API but of course they want it again! Just want to add that i called into my local branch of TC this week and they were really helpful, despite my booking online, and offered to help if no joy by next week, which i thought was worth a mention
jenny c
We are flying from Gatwick. Have they used Mint before then? any good? fingers crossed that i can book seats ok without incurring extre cost, despite buying bundle, after 23rd March! Hopefully by the time we fly they will have these probs sorted out. I have already completed the API but of course they want it again! Just want to add that i called into my local branch of TC this week and they were really helpful, despite my booking online, and offered to help if no joy by next week, which i thought was worth a mention
jenny c
My son is flying to Cuba from Manchester on 28th of March he has been told its a A333 will he have seat back ife on this aircraft?
It must be showing the wrong seat plan then on the website. It says they're hoping the issues will be sorted by Monday 19th so will log on again then and see what it looks like then and if I still have a seat reserved!
i recieved this email last night
Please be aware, that if you have purchased the Bundle to booking ******, due to a technical issue if you attempt to reserve your standard seats these will apply an additional charge.
We are working hard to resolve and hope to have this fixed by the 23rd March 2012. We apologise for any inconvenience caused and ask passengers to reserve their seats after the above date.
the weird thing is that there are 4 of us and i bought the bundle for all 4 of us but this email was only concerning my daughter, strange and i hope it gets sorted
Please be aware, that if you have purchased the Bundle to booking ******, due to a technical issue if you attempt to reserve your standard seats these will apply an additional charge.
We are working hard to resolve and hope to have this fixed by the 23rd March 2012. We apologise for any inconvenience caused and ask passengers to reserve their seats after the above date.
the weird thing is that there are 4 of us and i bought the bundle for all 4 of us but this email was only concerning my daughter, strange and i hope it gets sorted
qatarman,
All the aircraft details are on the What Aircraft? guide.
Sunadict / jennyc,
Thomas Cook as well as many other airlines subcharter aircraft to operate flights from other airports. It's nothing out of the ordinary. They used Mint last year on selected flights in the summer season. They operate a basic service using the same aircraft type as Thomas Cook. Other than the name on the side of the aircraft, you'll notice little difference.
Darren
All the aircraft details are on the What Aircraft? guide.
Sunadict / jennyc,
Thomas Cook as well as many other airlines subcharter aircraft to operate flights from other airports. It's nothing out of the ordinary. They used Mint last year on selected flights in the summer season. They operate a basic service using the same aircraft type as Thomas Cook. Other than the name on the side of the aircraft, you'll notice little difference.
Darren
Thanks Darren, and everyone else for reassurance over this prob. Lanclass, my email came through to my email address as lead passenger but was personally addressed to second passenger !! Not a major prob but is shows that they are having a few malfunctions.
Good luck everyone for 23rd March - you know the system will probably crash as we all attempt to reserve seats
Good luck everyone for 23rd March - you know the system will probably crash as we all attempt to reserve seats
For what it's worth, some time ago we pre-booked our seats and completed the API for a holiday later this week. We have been able to get onto the TC system today, confirming our previous booking details were unchanged and completing the on-line check-in. Hopefully, this is a sign of things getting back to normal and everyone will find similar reassurance from now on...
Hi
Flying from Manchester to Las Vegas on Weds 4th April TCX 124. Can Darren advise me where the plane comes in from or is it at Manchester overnight?
We have prebooked seats but I am not clear if we can do on line check in as well to save time, any advice please.
Thanks
Flying from Manchester to Las Vegas on Weds 4th April TCX 124. Can Darren advise me where the plane comes in from or is it at Manchester overnight?
We have prebooked seats but I am not clear if we can do on line check in as well to save time, any advice please.
Thanks
Hi just wondering if you knew if plane has changed at all for TCX124/5 MAN-LAS-MAN 25 April - 9 May from the ex MYT plane?
I've booked extra leg room seats 9GHJ on out bound and in bound flights but on checking today again it's not showing 9J as an extra leg room seat!! I paid £40 for each seat each way.
I can't speak to anyone online or on the phone as they are still having problems.
Any thoughts? Cheers.
I've booked extra leg room seats 9GHJ on out bound and in bound flights but on checking today again it's not showing 9J as an extra leg room seat!! I paid £40 for each seat each way.
I can't speak to anyone online or on the phone as they are still having problems.
Any thoughts? Cheers.
roadrunner
With Thomas Cook Airlines you can't check in online for USA flights.
We have prebooked seats but I am not clear if we can do on line check in as well to save time, any advice please.
With Thomas Cook Airlines you can't check in online for USA flights.
roadrunner wrote:Flying from Manchester to Las Vegas on Weds 4th April TCX 124. Can Darren advise me where the plane comes in from or is it at Manchester overnight?
It normally operates a Cancun charter the day before arriving back in the early hours prior to your flight. The flight numbers are normally TCX126/7.
Darren
Post a Reply
Please sign in or register an account to reply to this post.
Similar Topics
-
thomas cook airlines
Posted by Dianafab in Help And Assistance
-
Thomas cook airlines
Posted by corrie in Turkey Discussion Forum
-
Thomas cook airlines....
Posted by loolabell in Flight Only / Airline and Airports
-
THOMAS COOK AIRLINES Q&As (Jan-Jun 2010)
Posted by fairypants in Flight Only / Airline and Airports
-
A problem with Thomas Cook Airlines
Posted by merseygull in Holiday Complaints