Good day everyone, below is a copy of a letter that I have today sent to customer relations at Thomas Cook .. I think that it's self explanatory.. I expect a positive outcome, but will keep you posted

ATB,J.

Dear Sir/Madam

Please find appended email confirmation from yourselves for receipt for services booked on our recent flights, namely pre-booked seats both outbound and return, together with a bottle of Champagne which I thought that I had booked for the outbound flight but appears to have been booked for the inbound leg.

I did of course download and print a copy of this receipt and took it with the rest of our travel documentation.

On arrival at Bristol airport check-in was efficient and we were allocated our pre-booked seats without me having to prompt or show the receipt.

On board the aircraft I asked the cabin crew when we could have our champagne? - the cabin manager came to me and said that they had no record of any champagne being ordered so I produced the receipt... the staff were apologetic and duly produced said bottle.

Just before landing, the cabin manager came back to me and asked for the receipt as she would have to produce it to account for the "missing stock" (her words) and so I gave her my copy.

Following an excellent stay at The Kalamaki beach hotel we duly made our way back to the airport in good time to check-in for our return flight, we were at the front of the check-in queue (security numbers 3 and 4) and were allocated seats 27E and F - I pointed out to the staff that we had paid for pre-booked seats and was told that they had no record of this.. naturally, having previously "surrendered" my copy of the receipt I had no proof of purchase and told the check in staff what had happened on the outbound leg..The lady on the check-in desk said that it was all very well me telling her that , but she couldn't take my word as "she wasn't there at the time". I thought that she was very rude! When I suggested that as we were right at the front of the queue that there shouldn't be a problem giving us those seats anyway she said that they were unable to seat us in seats 7A and B as we hadn't ordered any meals and that the front of the aircraft was allocated in preference to those passengers that had ordered meals.

So, my bottom line is this :-

I have a receipt for goods ordered and paid for, but not supplied - namely pre-booked seating on return flight and I would like a refund, please, of £26. Please note that I don't want compensation or anything silly like that, I simply want a refund for goods paid for and not supplied.

Please note that I DO NOT want a credit note, or vouchers or any other such nonsense, just either a cheque or a direct refund into my account which was debited with the original payment.

Thanking you in anticipation

JHM