I am a family of three and the once we travelled with First Choice and was told not to bother pre-booking seats as they never split families up.

We arrived extra early at airport as usual only to find that there wasn't 3 seats anywhere on the plane to sit us together.

They told us that the policy was the child must always sit with the mother, and then they upgraded hubby to extra legroom for the inconvenience!!!!

That was a fun flight I can tell you.

Now whether or not that was just First Choices policy or a general airlines policy I don't know.

I can't imagine you been completely split up into single seats so I can't see any problem.

how can i find out what inflight entertainment will be on the plane? 12/09/10 Gatwick to Puerto Plata dominican republic?

thanks in advance!

love this forum

Films for August, September and October.

OUTBOUND.
Premium Movie1
Brooklyn's Finest
Premium Movie 2
Ghost Writer
Main Movie
Shrek Forever After
Movie Plus
Date Night
Additional Movie
Alive in Wonderland
Family Choice
Iron Man 2

INBOUND
Premium Movie 1
From Paris with Love
Premium Movie 2
Edge of Darkness
Main Movie
Valentines Day
Movie Plus
Nanny McPhee and the Big Bang
Additional Movie
Kick- ass
Family Choice
The Bounty Hunter

jonnyharb,

Aircraft information, including a link to Thomas Cooks inflight magazine where IFE etc is listed is available on our What Aircraft? guide (link below).

Darren

do you have to pay for the premium movies? or are they all free to watch?

They are only for people in the premium cabin. Pretty sure they don't do an IFE upgrade for economy.

jonnyharb,

If you are a premium customer, you'll have all movies, including the premium ones included. Economy customers don't have the option of upgrading to premium movies as all but one of the aircraft (A332's) have an older generation of IFE system installed that doesn't have the facility.

Darren

Hi can anyone tell me what row 12 on Thomas Cook A321 aircraft is like, I have booked these seats for four people for the extra leg room but looking at the aircraft plan I can't work out how they have more leg room as their is seats infront of them.

fin54

Row 12 does have extra leg room however there are seats in front, but much further than normal.

what are thomas cooks charges for having overweight baggage, whats the cost per kg? and how much does it cost to add an extra 5kgs on before flying? cant seem to find this info on their website

mexicogirls,

All the information you're looking for is on Thomas Cook Airlines website. Excess luggage is charged at £10 per kg on short haul the last I heard, but it could have increased for this summer. It's cheaper to pre-book any extra luggage allowance than pay excess on the day. Thomas Cook are strict with weights.

Darren

hi all...Im just back last night from gran caneria...and here is my report...B767 both ways on a thomascook package....booked my seats and did on-line check-in for first time...worked out really well...arrived at airport and went to on-line check-in desk...no one else waiting ....really nice helpful check-in lady...think she was Spanish....she first asked to have a look at our hand luggage and then weighed it...then our cases were weighed and tagged ...I had weighed them at home and they were just a bit under....and they were fine when weighed in at the check-in so scales there seem to be accurate...we were given our boarding passes and we went off to security...it was all very quick...hubby kept dissappearing to smoking area which made for a peaceful wait for boarding.....boarding was ontime but long delay for take off due to heavy traffic that morning....was a pleasant flight though not a lot of legroom...Im only 5ft1 and I was just OK ...belly camera was on but kept going off to periodically show thomascook information....and just as we were taking off screen changed to the information screen and so we missed it....there was IFE and we watched a good film I hadnt seen before....landing was fine ...picked up cases...smooth proccess through customs ...reps waiting who made sure we got on the right coach....

Coming home... pick up fine...rep went into airport first to get information about check-in desk numbers ect....being a worrier about case weights coming home...and the battery getting low on my digital travel scales ...I was pleased to see unused check-in desks where no one objected when I used them to check the weight of my cases....and hand luggage...all was fine....there were big queues that went down slowly but reps were still there sending people to other queues which were moving faster, making sure everyone got through in time for there flight.... there were 2 flights being checked in and 6 desks were being used...the reps were making sure all the earliest flight passengers got through OK ...I really like the way the reps are there ensuring things are OK untill everyone is airside...

I had booked my seats and they were the seats I was given...my cases were weighed but not my hand luggage...staff on desks very pleasant....

Went to security....instead of the big grey trays you put every thing in at manchester security there were small white trays...only half the size of the grey ones.... everyone was trying to fit their hand luggage into it and put pocket stuff and watches ect in as well....there wasnt a sign explaining that only your pocket stuff ,belts ,watches ect was to be put in the tray and your hand luggage on the belt behind it......it was funny at first everyone struggling including myself to squeeze regulation size hand luggage into trays aprox 3/4 of their size and all the other stuff as well....untill a frustrated lady operator who had obviosly ran out of patience ...probably after needing to explaining to so many ....got quite nasty with me....I have trouble with my hearing ( worse lately waiting for an operation to help sort it) and didnt catch what she said at first (harder to tell whats being said if there is a foriegn accent or person not facing me)....she turned round and screamed at me " engish english " to which I replied " yes "....she then shouted "no bags no bags" and banged her hands down on the table.....I felt such an idiot....had I not been so hot, and tired after packing half the night I would have probably realised you werent meant to fit the bag in the tray...or atleast noticed what the front of the queue was doing after being told....but atleaste I wasnt the only idiot trying to do it and its funny looking back now..

Boarding was smooth....the seats seemed more cramped on the way back....and I just couldnt get comfortable....me and the biggest of my sons sit together...holiday diet didnt go as well as usual this year....and though it was fine on the outward journey the weight we put on over the 2 weeks made a difference to how comfy we were coming home...I was really tired and wanted a doze but every time the drinks or meal trolly went past me it caught my arm .....didnt fancy the film on IFE ....took my own media player ....but aircraft noise was quite loud...and the type of noise affects my hearing....I had taken the wrong pair of earphones with me ....they werent a snug enough fit to keep out the aircraft noise....so got fed up trying to follow the film I had on my media player......so by the time I fly again there are 2 important things I need do.....loose weight and get a nice comfy pair of snug fitting earphones...
Best bit of flight was the take off and just after....as the belly cameras were on and showed the take off and some good footage of the coast...

Landing ,baggage collection, and passport control went fine.....myself and my son had the 2 trollies with all our luggage on and we are always dawdling behind hubby and youngest son....they went through the nothing to declare lane ahead of us.....I always feel nervous going through the nothing to declare lane, even though I know I havent anything or anymore than Im allowed , and have never been stopped............untill this time....myself and son were asked to go into a side room where they asked us a few questions like who we were , where we had been , and who else had we arrived with.....they then asked us to put all our cases and hand luggage through an x-ray machine , one peice at a time....they had a good look at the screen for each one.....I wasnt worried as I knew I didnt have anything I shouln't have had.....the security officer was pleasant and it didnt take long.....and in future I wont be as nervous going through the nothing to declare lane....tweetie

hi darren ....on way to airport coning home on monday the rep was giving everyone information ect on the way .....he warned everyone about case weights and said they were charging £14 or euros ( cant remember which ) per kilo over weight allowance......that was from gran caneria but think its the same from anywhere....tweetie

TWEETIE PIE wrote:

they were charging £14 or euros ( cant remember which ) per kilo over weight allowance

Thanks Tweetie pie, 14 euros or £12 sounds about right.

Darren

I can't get a straight answer from Thomas Cook - 2 conflicting answers - when do they stop doing Premium Cabin on long haul?

I'm looking at booking Manc to Cancun and their is an option to book premium cabin (which I want!) I've been told that it will be the last flight (there and back on 14th May) with a premium cabin AND I have also been told that Premium cabin finishes in Nov 2010.

So now I am confused

The correct answer at the moment is as of 1st May 2011 no more premium, certain flights may not have premium before this as changes are made, and this may be the Cancun flight

Thanks Befree.
The website shows it as available and one member of TC staff says it is available another says it isn't! I think I will go with it and book!

I'm back again.

Wondering which planes the following flights will be

Manc to Cancun TCX68K
Cancun to Manc TCX325

Can't seem to make sense of what I have found on other websites.

Thanks

northern_rose38,

Your flights are operated by Airbus A330-200. You'll find further aircraft information on our What Aircraft? guide (link below).

Darren