Quoting Cpclarkes 12th July, 2011 - "a friend is flying on 22nd and was told in an email that the plane to punta cana was being repaired as it had a fault and a smaller plane was being used so would be no premium seating but they would receive a premium service , am hopeing when i fly on the 2nd august to punta cana it will be a proper premium seating , would have thought any fault could have been repaired in ten days"
Looks like he was correct as G - PJLO positioned from MAN to LTN this morning as TOM 9802.
TOM 168 MAN - SFB normally operated by PJLO was operated by G - OBYG.
Anyone know the reason for PJLO positioning to LTN - maintenance planned or reactive?
If it was planned how much notice are TOM giving to their customers that their long haul plane is being replaced by a short haul version (high density seating, lack of premium cabin etc...)
I agree with previous posters that it is better to substitute a flight with a short haul version to avoid lenghty delays that eat into a holiday; but my point being what is the point of paying for the Premium Cabin and service, when in reality there is absolutely no guarantee of actually receiving the service you originally paid for!
Jon - Concerned TOM 168 Premium passenger!!!