Quoting Cpclarkes 12th July, 2011 - "a friend is flying on 22nd and was told in an email that the plane to punta cana was being repaired as it had a fault and a smaller plane was being used so would be no premium seating but they would receive a premium service , am hopeing when i fly on the 2nd august to punta cana it will be a proper premium seating , would have thought any fault could have been repaired in ten days"
Looks like he was correct as G - PJLO positioned from MAN to LTN this morning as TOM 9802.
TOM 168 MAN - SFB normally operated by PJLO was operated by G - OBYG.
Anyone know the reason for PJLO positioning to LTN - maintenance planned or reactive?
If it was planned how much notice are TOM giving to their customers that their long haul plane is being replaced by a short haul version (high density seating, lack of premium cabin etc...)
I agree with previous posters that it is better to substitute a flight with a short haul version to avoid lenghty delays that eat into a holiday; but my point being what is the point of paying for the Premium Cabin and service, when in reality there is absolutely no guarantee of actually receiving the service you originally paid for!
Jon - Concerned TOM 168 Premium passenger!!!
desk jockey,
Aircraft are only substituted when absolute necassary. They aren't planned months in advance. It's inevitable an aircraft will have to be swapped at some stage, they are incredibly complex machines with the highest safety standards applied to them. You can't take chances at 37,000ft. The vast majority of flights are operated as normal, it' just an dd one that is changed at the last moment.
Darren
Aircraft are only substituted when absolute necassary. They aren't planned months in advance. It's inevitable an aircraft will have to be swapped at some stage, they are incredibly complex machines with the highest safety standards applied to them. You can't take chances at 37,000ft. The vast majority of flights are operated as normal, it' just an dd one that is changed at the last moment.
Darren
landerd,
LGW-PFO-LGW (TOM4314/5) are operted by a Boeing 757-200. I can't give a registation as it changes weekly and in any case, all the aircraft of similar type are virtually the same inside so it makes little difference. The only differences in the 757 fleet are the seat design and the placement of toilets and an odd seat. You'll find extensive aircraft informatio on our What Aircraft? guide (link below).
Darren
LGW-PFO-LGW (TOM4314/5) are operted by a Boeing 757-200. I can't give a registation as it changes weekly and in any case, all the aircraft of similar type are virtually the same inside so it makes little difference. The only differences in the 757 fleet are the seat design and the placement of toilets and an odd seat. You'll find extensive aircraft informatio on our What Aircraft? guide (link below).
Darren
Darren,
Any ideas how long PJLO is in maintenance for and whether there are any other of the ex FCA long haul fleet that are due for "planned" maintenance in the next 4 weeks?
Thanks.
Jon
Any ideas how long PJLO is in maintenance for and whether there are any other of the ex FCA long haul fleet that are due for "planned" maintenance in the next 4 weeks?
Thanks.
Jon
Hi,
I am due to fly to CUN on 8th Sept with TOM, does anyone know which A/C's are currently assigned to this route?
Thanks
Chloe
I am due to fly to CUN on 8th Sept with TOM, does anyone know which A/C's are currently assigned to this route?
Thanks
Chloe
chloep88,
Welcome onboard
Please quote flight numbers when requesting aircraft information as there are often multiple flights. This ensures we get the correct information for you. It's the TOM092/3 from Gatwick I assume? This flight is operated by a former First Choice Boeing 767-300/ER. You'll find extensive aircraft information on our What Aircraft? guide (link below).
Darren
Welcome onboard
Please quote flight numbers when requesting aircraft information as there are often multiple flights. This ensures we get the correct information for you. It's the TOM092/3 from Gatwick I assume? This flight is operated by a former First Choice Boeing 767-300/ER. You'll find extensive aircraft information on our What Aircraft? guide (link below).
Darren
Lovely, thank you.
I was wondering if it would be one of the (almost) new 737-800's but no biggy.
Many thanks for the speedy reply as always Darren
I was wondering if it would be one of the (almost) new 737-800's but no biggy.
Many thanks for the speedy reply as always Darren
I would be interested if anyone finds out what the situation is with G-PJLO. I was on her for TOM137 from MBJ to MAN on Sun-Mon this week and she seemed a nicer (less worn-looking) bird than G-OOBL that carried us out two weeks before.
Hopefully it's not time for her to be flown off to the desert yet?
Cheers,
Paul
Hopefully it's not time for her to be flown off to the desert yet?
Cheers,
Paul
Hi, we are flying from East Midlands to Faro TOM 7402. I am guessing it will be a 737-800 as it only has 32 seating rows. Am I right?
Many thanks
Many thanks
Subject: THOMSON AIRWAYS ... Q&As
G-OOBL had a complete refurb( new seats/leather covers) in the economy cabin in January, they didn't do much to the premium cabin then though. Shocked its already in such a state.
paulbos wrote:I would be interested if anyone finds out what the situation is with G-PJLO. I was on her for TOM137 from MBJ to MAN on Sun-Mon this week and she seemed a nicer (less worn-looking) bird than G-OOBL that carried us out two weeks before.
Hopefully it's not time for her to be flown off to the desert yet?
Cheers,
Paul
G-OOBL had a complete refurb( new seats/leather covers) in the economy cabin in January, they didn't do much to the premium cabin then though. Shocked its already in such a state.
re desk jockey's earlier post on replacement aircraft for long haul flights - what is the registration of the 283 seated Thomson 763 ?
Notice that 2 X Thomson long haul flights yesterday were with former Thomsonfly aircraft so somebody must have got the short straw - no Premium!
Notice that 2 X Thomson long haul flights yesterday were with former Thomsonfly aircraft so somebody must have got the short straw - no Premium!
brewer dave
G-OBYD is the "ex" TOM long haul aircraft, it does have a premium cabin. It mainly operates from BHX and occasionall GLW.
For the last 2 days the long haul routes out of MAN have been operated by G-DBLA (ex First Choice 258 seats with premium cabin) and G-OBYG 328 seats no premium cabin. Today the MAN - SFB route is being operated by G-OBYF TOM Liveried aircraft, 328 seats no premium cabin.
You are correct that some passengers will get an unwelcome surprise at check in!
Still no news on how long PJLO is at LTN for? and when / if it will return into mainline service.
desk jockey
G-OBYD is the "ex" TOM long haul aircraft, it does have a premium cabin. It mainly operates from BHX and occasionall GLW.
For the last 2 days the long haul routes out of MAN have been operated by G-DBLA (ex First Choice 258 seats with premium cabin) and G-OBYG 328 seats no premium cabin. Today the MAN - SFB route is being operated by G-OBYF TOM Liveried aircraft, 328 seats no premium cabin.
You are correct that some passengers will get an unwelcome surprise at check in!
Still no news on how long PJLO is at LTN for? and when / if it will return into mainline service.
desk jockey
Hi,
I have previously been told that my flight (TOM714) in a week Monday ( ) will be operated by a 767. I was wondering if anyone knew where the plane comes in from so I can keep an eye out for delays etc. I have tried keeping an eye on it in recent weeks but cant seem to figure it out!
Also, do you think the long haul a/c problems will mean we could be downgraded to a smaller plane? I do hope not, looking forward to my own TV
Thanks in advance
pallan
I have previously been told that my flight (TOM714) in a week Monday (
) will be operated by a 767. I was wondering if anyone knew where the plane comes in from so I can keep an eye out for delays etc. I have tried keeping an eye on it in recent weeks but cant seem to figure it out!Also, do you think the long haul a/c problems will mean we could be downgraded to a smaller plane? I do hope not, looking forward to my own TV
Thanks in advance
pallan
BY-TOM-AMM-FCA
We were in the premium cabin of G-OOBL which, you mention, had little or nothing done to in in the refurb. The seats were flat as pancakes compared to G-PJLO, and the cabin generally seemed shabby with such things as a seat-back pocket hanging off.
Nothing to do with the qualuty of the plane, but the flight also wasn't helped by the toilets one by one going out of service so that 90 minutes from landing at MCB there was only one functioning and the flight deck seemed to be debating whether they might have to divert to sort it out. Thankfully they didn't and we landed just 20 mins late, still ahead of the TCX flight.
Paul
We were in the premium cabin of G-OOBL which, you mention, had little or nothing done to in in the refurb. The seats were flat as pancakes compared to G-PJLO, and the cabin generally seemed shabby with such things as a seat-back pocket hanging off.
Nothing to do with the qualuty of the plane, but the flight also wasn't helped by the toilets one by one going out of service so that 90 minutes from landing at MCB there was only one functioning and the flight deck seemed to be debating whether they might have to divert to sort it out. Thankfully they didn't and we landed just 20 mins late, still ahead of the TCX flight.
Paul
Darren,
Cheers for that. Do the Egypt flight's change type depending on the day. There are two were looking at. Thomson Saturday or Sunday, and the Monarch (which i know is a A332) on the Sunday. Or do they just send the 737-800 now a days?
And why the 2 hour turn around time. Guess this means a change in the crew?
Nick
Cheers for that. Do the Egypt flight's change type depending on the day. There are two were looking at. Thomson Saturday or Sunday, and the Monarch (which i know is a A332) on the Sunday. Or do they just send the 737-800 now a days?
And why the 2 hour turn around time. Guess this means a change in the crew?
Nick
I apologise in advance if this question has already been asked, but I have looked on here and on the First Choice and Thomson websites and cannot find what I am looking for.
We had already booked our December holiday to Goa in April this year, and paid for the option of being able to reserve our seats, however, yesterday we decided to upgrade to Premium. I cannot see on the websites or on our amended booking whether we can reserve our seats either now or two months before we go. Am I correct in assuming that reserving your seat does not apply to Premium?
We had already booked our December holiday to Goa in April this year, and paid for the option of being able to reserve our seats, however, yesterday we decided to upgrade to Premium. I cannot see on the websites or on our amended booking whether we can reserve our seats either now or two months before we go. Am I correct in assuming that reserving your seat does not apply to Premium?
Sydney,
The same applies with premium except it is included in your premium upgrade, you should have had this deducted off your upgrade price, check you revised invoice. If not get onto Thomson to arrange the refund.
The same applies with premium except it is included in your premium upgrade, you should have had this deducted off your upgrade price, check you revised invoice. If not get onto Thomson to arrange the refund.
Thank you very much BY-TOM-AMM-FCA. Your quick response is very much appreciated.
We had also paid for an increase in luggage allowance (20 kgs), do you think that we will be able to get a refund for that?
We had also paid for an increase in luggage allowance (20 kgs), do you think that we will be able to get a refund for that?
I've never come across that question before, best check with customer services/your travel agent but as a customer of Thomson too, I would have to assume it would be dealt the same.
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