Just been in touch with my friend, you are correct she told me the wrong date over the phone she thought the Friday was the 6th, instead its the 4th, panic over.
Lets say she was having a senior moment 
Thanks
Re: THOMSON AIRWAYS ... Q&As
7548 Posts
Darren,
Just been in touch with my friend, you are correct she told me the wrong date over the phone she thought the Friday was the 6th, instead its the 4th, panic over. Lets say she was having a senior moment
Thanks
Just been in touch with my friend, you are correct she told me the wrong date over the phone she thought the Friday was the 6th, instead its the 4th, panic over.
Lets say she was having a senior moment Thanks
morning all, this is a right old boring question which has probably already been answered a million times, but ho-hum...is there anyone who actually knows what premium hold luggage allowance is with thomson these days? we are flying 9th of march, our invoice says 20, ''mythomson'' booking page for our holiday says ''check your invoice'' and last september we were allowed up to 23 with 7kg hand, yet as mentioned, all our paperwork up to now says 20-not got tickets just yet, so confused! anyone flown recently who can give me a clue? thanks is advance!
As far as I know the premium luggage allowance reduces to 20kg hold 7kg hand from 1st May.
Economy goes down to 15kg and 5 kg.
I just spoke to someone at Thomson and they have said the same, but it doesn't say that on the first choice website! Oh well I'll just have to buy all my factor 8's 
at Boots at the airport! lol
at Boots at the airport! lol
Frankly Thomson haven't a clue about hold baggage, their system doesn't even know the correct information.
I recently wrote to them following my recent trip, I told them of the problems I encountered at check in at Cancun, the letter came back saying "I can see from the system you purchased an extra 5kg".
Wrong I paid for an extra 10kg, so make sure you have something in writing, as their system is rubbish. I replied to the letter by email addressing it to the advisor who had written the previous response, only to get their standard we will respond in 28 days.
I recently wrote to them following my recent trip, I told them of the problems I encountered at check in at Cancun, the letter came back saying "I can see from the system you purchased an extra 5kg".
Wrong I paid for an extra 10kg, so make sure you have something in writing, as their system is rubbish. I replied to the letter by email addressing it to the advisor who had written the previous response, only to get their standard we will respond in 28 days.
I had the same query, emailed them and got the following response:
Mark
Dear Mr J,
Thank you for your email regarding your forthcoming holiday to Aruba.
I can confirm that all bookings with Premium seats will continue to receive 23kgs per person checked in luggage allowance.
I hope that this helps and please do not hesitate to contact me if I can be of any further assistance to you.
Thank you for choosing to travel with First Choice and I hope that you go on to have a lovely time in Aruba.
Mark
I have just returned from Dom with Thomson premium we had 23kg hold and 7kg hand luggage our invoice stated 20kg hope this helps
We are flying from Gatwick to Montego Bay on the 12th Feb. Can anyone tell me if they sell duty free cigarettes on the plane.
Many Thanks
Many Thanks
weller girl essex,
Duty free products including tobacco, alcohol and perfumes are on sale on both the outbound and inbound flights.
Darren
Duty free products including tobacco, alcohol and perfumes are on sale on both the outbound and inbound flights.
Darren
quote from the Thomson website is
Premier & Premium Upgrade luggage allowanceEach customer is entitled to check-in allowance of 20kg and a maximum 7kg for hand baggage (max. dimensions: 55cm x 40cm x 20cm).
However on Firstchoise website it states
Customers choosing to book a Premium Seat (on selected flights) will enjoy an inclusive check in baggage allowance. Premium seats include a total of 30kg baggage allowance (a maximum of 23kg can be checked in to the hold and up to 7kg can be taken on board).
I have booked with Thomson for the hotel that im going to in the Dominican although Firstchoice do it for the same price but by doing that i have done myself out of 3kg!
Not too happy about that!
As I am travelling premium to Cuba in a few weeks I thought I found try to find out definitely about the luggage allowances.
This is the detailed reply I received from Thomsons.
Dear Ms D
Thank you for your email regarding the luggage allowance.
I can confirm that following a recent review of our baggage policy for all Thomson & First Choice bookings made after 16th December 2010 a new policy will be in place. This business decision has been made to move our allowances in line with other industry operators and ensure that we remain competitive whilst still offering excellent value. Less weight on the aircraft means less fuel usage, which will in turn lessen our impact on the environment which is also an important benefit.
These changes will come into affect for all customers who book a holiday from 16th December 2010 departing after 1st May 2011. Bookings that have been made prior to this date will remain unaffected and the original allowance will be honoured. Customers who have booked Thomson and First Choice standard packages, including splash and kids club products will now receive a hold luggage allowance of 15kg. Customers who have booked Premier holidays with First Choice and Thomson will now receive a luggage allowance of 20kg rather then 23kg and for customers who have booked from our Small and Friendly, Gold, Holiday Villages, Thomson Families, Chic and Unique, Simply, Thomson Villas & Pools, Faraway Shores, Florida and Tropical products will all remain unaffected and will receive a 20kg complimentary allowance. For customers who book premium seating on their flight they will still be entitled to a luggage allowance of 23kg.
Please can you supply your booking reference and I will check your allowance.
The option of purchasing additional baggage allowance is available to all customers, with prices starting from £15.00 for an additional 5kg. Your baggage allowance can be increased either at the time of booking or by contacting our Customer Support Team on 0844 871 0879 after you have made your booking.
Thomson and First Choice recognises that this change will come as a disappointment to some customers, however the reduction is necessary in order for the company to offer the best possible prices within an increasingly competitive marketplace.
Kind Regards
[code]These changes will come into affect for all customers who book a holiday from 16th December 2010 departing after 1st May 2011. Bookings that have been made prior to this date will remain unaffected and the original allowance will be honoured. Customers who have booked Thomson and First Choice standard packages, including splash and kids club products will now receive a hold luggage allowance of 15kg. Customers who have booked Premier holidays with First Choice and Thomson will now receive a luggage allowance of 20kg rather then 23kg and for customers who have booked from our Small and Friendly, Gold, Holiday Villages, Thomson Families, Chic and Unique, Simply, Thomson Villas & Pools, Faraway Shores, Florida and Tropical products will all remain unaffected and will receive a 20kg complimentary allowance. For customers who book premium seating on their flight they will still be entitled to a luggage allowance of 23kg. [/code]
I can see there being some fun and games this year in the check in queues - esp. on the return flights!!
" I booked on 14th December,honestly,so I get the original allowance -Oh no, you didn't....." - get the picture??
I can see there being some fun and games this year in the check in queues - esp. on the return flights!!
" I booked on 14th December,honestly,so I get the original allowance -Oh no, you didn't....." - get the picture??
Thank you Darren for your swift reply.
Hello
We have our hols booked for 10 April to Cancun, flight TOM022/023< i think that this will be ex First choice plane 2-3-2. We were lucky enough to be offered extra legrooms seats for really good money (was something like £50 for both of us). But know I read some horror stories that some seats do not offer additional space but even worse. We already booked our seats in rows 14 F/G and back home 20A/B - can anyone confirm that those seats have extra legroom? On the seats plan it looks ok, but I don't see on those plans any dividing walls
I'm really worried and would like to avoid being squished like a lemon for 11 hours flight.
Thanks in advance
Kris
We have our hols booked for 10 April to Cancun, flight TOM022/023< i think that this will be ex First choice plane 2-3-2. We were lucky enough to be offered extra legrooms seats for really good money (was something like £50 for both of us). But know I read some horror stories that some seats do not offer additional space but even worse. We already booked our seats in rows 14 F/G and back home 20A/B - can anyone confirm that those seats have extra legroom? On the seats plan it looks ok, but I don't see on those plans any dividing walls
I'm really worried and would like to avoid being squished like a lemon for 11 hours flight.
Thanks in advance
Kris
cahirUK,
Don't worry, the seats you have are extra legoom seats on the ex-FCA 76W. If you have row 14/20 booked, you should be on a V2 aircraft. Row 14 are bulkhead seats. These are extra legroom although due to the bulkhead infront, you may not be able to strech your legs out fully. They do offer more leagroom though. Row 20 is the overwing exit row. These offer greater legoom still, more than the premium cabin and are my preffered seats for extra legoom. As there isn't a seat immediately infront of these rows, the IFE screen and tray-table fold out of the armrests. This means the arm rests aren't movable on these rows and the seats are slightly narrower. You'll find lots of aircraft information including cabin photos and seating plans on our What Aircraft? guide (link below).
Darren
Don't worry, the seats you have are extra legoom seats on the ex-FCA 76W. If you have row 14/20 booked, you should be on a V2 aircraft. Row 14 are bulkhead seats. These are extra legroom although due to the bulkhead infront, you may not be able to strech your legs out fully. They do offer more leagroom though. Row 20 is the overwing exit row. These offer greater legoom still, more than the premium cabin and are my preffered seats for extra legoom. As there isn't a seat immediately infront of these rows, the IFE screen and tray-table fold out of the armrests. This means the arm rests aren't movable on these rows and the seats are slightly narrower. You'll find lots of aircraft information including cabin photos and seating plans on our What Aircraft? guide (link below).
Darren
Huge thanks Darren for prompt reply. I know there is still more than 60 days left, but man, we were waiting so long for this holidays (almost 2 years savings )
I will forward much happier now, thanks again
)I will forward much happier now, thanks again
thanks to everyone for their helpful replies following my luggage question earlier, i have emailed the airline and they have stated that premium allowance remains unchanged at 23kg per person and to disregard any other info on invoices etc, so hopefully thats the final answer i need, better get packing... 
emmacat,suggest you print off any emails that you have received so that you can show disbelieving check in staff if necessary - I've had a problem relatively recently with check in staff at Cardiff over hold allowance and was glad I'd got the email as evidence!!
Which aircraft will they use for TOM 62 to Cancun on 11/02/2011 and what is the full flight number. Any info would be appreciated.. Ricky
rickyblanes,
Welcome onboard
The full flight number is TOM062 outbound, TOM063 inbound. They are operated by a Thomson Airways Boeing 767-304/ER (wingets, ex-Thomsonfly, 283 seats long haul). You'll find extensive aircraft information on our What Aircraft? guide (link below).
Darren
Welcome onboard
The full flight number is TOM062 outbound, TOM063 inbound. They are operated by a Thomson Airways Boeing 767-304/ER (wingets, ex-Thomsonfly, 283 seats long haul). You'll find extensive aircraft information on our What Aircraft? guide (link below).
Darren
Thomson starts roll out of new aircraft
Thomson Airways took delivery of the first of 22 Boeing Next-Generation 737-800s today.
The airline will have four of the new aircraft in operation by April, operating from Bournemouth, Doncaster, Luton and East Midlands.
All 22 are scheduled to be operating on short and medium-haul routes by summer 2013.
The aircraft are 15% more efficient and also improve customer comfort thanks to LED mood lighting, larger overhead stow bins, less noise, and a new-style seat that feels more spacious.
Seat pitch and recline, however, remain the same.
Thomson Airways will also take delivery of eight Boeing 787 Dreamliners from 2012.
With permission from Travelmole
Thomson Airways took delivery of the first of 22 Boeing Next-Generation 737-800s today.
The airline will have four of the new aircraft in operation by April, operating from Bournemouth, Doncaster, Luton and East Midlands.
All 22 are scheduled to be operating on short and medium-haul routes by summer 2013.
The aircraft are 15% more efficient and also improve customer comfort thanks to LED mood lighting, larger overhead stow bins, less noise, and a new-style seat that feels more spacious.
Seat pitch and recline, however, remain the same.
Thomson Airways will also take delivery of eight Boeing 787 Dreamliners from 2012.
With permission from Travelmole
Hi there.
Could you tell me the plane(s) for flights to sharm el sheikh from manchester Int on the 9th of feb 2011 TOM738
Flight return on the 16th of feb TOM739
Many thanks
Keith
Could you tell me the plane(s) for flights to sharm el sheikh from manchester Int on the 9th of feb 2011 TOM738
Flight return on the 16th of feb TOM739
Many thanks
Keith
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