We are travelling in June to the D.R. I need use medical equipment, to maintain my airway and allow breathing at night, which weighs ap. 2.5kgs, Thomson has informed me that this equipment will be part of my hand luggage allowance, even though they will carry sports items e.g. a set of bowls free of charge, which I assume to be a similar weight.
The hospital informed me they have an arrangement with the airlines to carry this equipment, in excess of hand luggage allowance, free of charge and will provide an accompanying letter, to explain the need for the equipment, they are at a loss to understand why Thomson has viewed the request negatively.
When travelling to Jamaica last year Thomas Cook they provided this service, and I have travelled with FC prior to the union with Thomson and they permitted the request.
I am at odds to understand the reasoning behind the Thomson decision, any ideas.
Al