Hat's off to the pilot and crew that was onboard TOM6555 on March the 18th. We were due to fly home to Cardiff on the 18th from Tenerife at 18.40pm. We were in the airport for 11 hours due to the first plane having a fault on their doors. It ended up delaying them leaving. They couldn't fix the doors so had to organize another plane. The crew had also gone over their hours so they had to change pilot and crew. They called these in from their days off to "rescue" us.
During their flight they flew into a flock of birds, on doing the safety checks, they found no fault so continued on their journey to us. On arrival in Tenerife it was noted that there was a very large dent on the plane's nose. They took photos of it and sent it off to their engineers. We could see all this happening from the gate we were waiting on. After studying the photos they decided that the plane couldn't be flown. There was no part for there, so they had to get a part from the UK flown in the next day. None of this was the pilots/crews fault and to be honest if the plane was deemed unfit to fly then I wanted to stay on the ground. The pilot came off the plane and came to explain to the 200 of us waiting what was happening (fair play to him). What I couldn't believe was the abuse that people were hurling at this poor man, they too were now stuck in Tenerife. Not one person thanked them for coming to try and rescue us. The flock of birds and the plane's damage was unavoidable.
I made hubby put his hand up to thank the pilot and crew for trying to help us (I was too shy and would have gotten flustered). Hubby just said that many of us there appreciated their efforts to try and help us on their days off. You could see on their faces that they were happy about this, considering most of the others were just abusing them.
After a delay of 30 hours and 19 minutes we eventually made it home.
What was absolutely dreadful was that we'd been there for 10 hours straight, and on the 11the hour when the pilot came to speak to us, was the first information we were given. All that time in the airport there was nobody there to give us information, and not one announcement was made. The pilot himself was also cross about this. Had more information been given throughout the delay then more people would have been calmed down.
So thank you to the pilot and crew on that particular Thomson airways flight. I give no thanks to the airport staff as they were nowhere to be seen or heard.