Any ideas why G-TUIE was parked up on the apron late last night at CUN?
Didn't fly back Glasgow as scheduled - anything to do with engine gear problems recently?
BA also had a 24h delay, glad we were on Virgin!
Thanks. The time out was excellent but we find it long!
Hi,
I am booked on the TOM 052 LGW-CUN on 22nd September, does anyone know what 787 it will be yet?
Also I notice today that the same flight has a 9.5 hour delay and is scheduled to leave at 18.45 this evening, where is the aircraft delayed from, will it come in from the same destination before my flight?
Thanks in advance.
Simon
I am booked on the TOM 052 LGW-CUN on 22nd September, does anyone know what 787 it will be yet?
Also I notice today that the same flight has a 9.5 hour delay and is scheduled to leave at 18.45 this evening, where is the aircraft delayed from, will it come in from the same destination before my flight?
Thanks in advance.
Simon
Query :
Some time ago we booked five seats on the Thomson Dreamliner to Cancun. I'm taking my mum who is disabled and requires assistance to the aircraft. Thomson were brilliant, and allocated Mum and here friend medical seats on Row 11,seats D & E which are middles seats. The rest of our party paid extra and booked row 10 DEF which are directly in front of Mum so we could be together. Do these seats(row 11 ) have ex legroom for Mum,as we were told they are specifically for welfare needs ? We tried to get us all along row 10,but were told special needs passengers are not allowed to sit in this row which has confused us all slightly ?
Some time ago we booked five seats on the Thomson Dreamliner to Cancun. I'm taking my mum who is disabled and requires assistance to the aircraft. Thomson were brilliant, and allocated Mum and here friend medical seats on Row 11,seats D & E which are middles seats. The rest of our party paid extra and booked row 10 DEF which are directly in front of Mum so we could be together. Do these seats(row 11 ) have ex legroom for Mum,as we were told they are specifically for welfare needs ? We tried to get us all along row 10,but were told special needs passengers are not allowed to sit in this row which has confused us all slightly ?
Whomenever wrote:Query :
Some time ago we booked five seats on the Thomson Dreamliner to Cancun. I'm taking my mum who is disabled and requires assistance to the aircraft. Thomson were brilliant, and allocated Mum and here friend medical seats on Row 11,seats D & E which are middles seats. The rest of our party paid extra and booked row 10 DEF which are directly in front of Mum so we could be together. Do these seats(row 11 ) have ex legroom for Mum,as we were told they are specifically for welfare needs ? We tried to get us all along row 10,but were told special needs passengers are not allowed to sit in this row which has confused us all slightly ?
Row 11 are extra legroom seats. They're not reserved specifically as welfare seats. Anyone that has opted for extra legroom seats can book them. Row 10 is the exit row.
Row 11 is sold as extra leg room but is also allocated as welfare seats when needed, I am not aware of any instance when someone has been moved out after paying to accommodate a welfare passenger. However (I'm no expert in this matter) Thomson would be required to move you out to accommodate them by disability law if not sitting in those seats meant not being able to travel. Disabled travelers can sit in row 10 there is absolutely no restriction similar to exit rows as it has a bulkhead, the person you spoke to was wrong in that however row 10 would not be free and would be chargeable to sit in and not allocated automatically as a welfare seat, row 11 is.
Simonk1983,
Welcome onboard
Specific aircraft aren't assigned to a route or airport, they are rotated pretty much weekly for maintenance and operational reasons so it's too far in advance to know which specific aircraft you're likely to be on. I'll know the day before. The aircraft operating your flight normally comes in from Puerto Plata (TOM096/7), sometimes Cancun (TOM022/3). You'll find extensive aircraft information on our What Aircraft? guide (link below).
Darren
Welcome onboard
Specific aircraft aren't assigned to a route or airport, they are rotated pretty much weekly for maintenance and operational reasons so it's too far in advance to know which specific aircraft you're likely to be on. I'll know the day before. The aircraft operating your flight normally comes in from Puerto Plata (TOM096/7), sometimes Cancun (TOM022/3). You'll find extensive aircraft information on our What Aircraft? guide (link below).
Darren
BY-TOM-AMM-FCA wrote:Row 11 is sold as extra leg room but is also allocated as welfare seats when needed, I am not aware of any instance when someone has been moved out after paying to accommodate a welfare passenger. However (I'm no expert in this matter) Thomson would be required to move you out to accommodate them by disability law if not sitting in those seats meant not being able to travel. Disabled travelers can sit in row 10 there is absolutely no restriction similar to exit rows as it has a bulkhead, the person you spoke to was wrong in that however row 10 would not be free and would be chargeable to sit in and not allocated automatically as a welfare seat, row 11 is.
The travel rep who told mum this information said the reason she could sit next too the rest of her family on row10 was that "only able bodied passengers were allowed to sit near an emergency exit" ? Thomson customer service allocated mum and her seat before we got ours via the phone. We paid extra (£65) for legroom on Row10 seats DEF, mum and Carer for mum had nothing to pay for row 11 seat D&E,hence the query ?
Seems a bit odd ?
That is the norm for any airline, only able bodied passengers are permitted to seat in emergency exit rows. this does not include overwing or secondary doors/exits.
Whomenever wrote:BY-TOM-AMM-FCA wrote:Row 11 is sold as extra leg room but is also allocated as welfare seats when needed, I am not aware of any instance when someone has been moved out after paying to accommodate a welfare passenger. However (I'm no expert in this matter) Thomson would be required to move you out to accommodate them by disability law if not sitting in those seats meant not being able to travel. Disabled travelers can sit in row 10 there is absolutely no restriction similar to exit rows as it has a bulkhead, the person you spoke to was wrong in that however row 10 would not be free and would be chargeable to sit in and not allocated automatically as a welfare seat, row 11 is.
The travel rep who told mum this information said the reason she could sit next too the rest of her family on row10 was that "only able bodied passengers were allowed to sit near an emergency exit" ? Thomson customer service allocated mum and her seat before we got ours via the phone. We paid extra (£65) for legroom on Row10 seats DEF, mum and Carer for mum had nothing to pay for row 11 seat D&E,hence the query ?
Seems a bit odd ?
Both rows 10 and 11 are extra legroom rows, so both are sold at a premium. You paid for row 10, but row 11 seats were allocated to your mum and carer as welfare seats, so they weren't charged for them.
Hi , can anyone advise what aircraft Thomsons are planning to use for Flight TOM722 Glasgow - Jamaica on 6th Jan 2015 ??
Thanks
Thanks
Smurf1873,
It's likely to be a Boeing 787-8 but i'll be able to confirm it closer to the time.
Darren
It's likely to be a Boeing 787-8 but i'll be able to confirm it closer to the time.
Darren
Thanks very much , its all confusing as Glasgow Airport announced hte route as being a new Dreamliner route but Thomson advised it would be a 767 , thats why i asked here
Smurf1873
We are also on that flight, Thomsons originally said it was a Dreamliner which was part of the reason we booked it, however they have now changed that information and state they are using the ex Thomsonfly 767s for Jamaica this comming winter.
We are also on that flight, Thomsons originally said it was a Dreamliner which was part of the reason we booked it, however they have now changed that information and state they are using the ex Thomsonfly 767s for Jamaica this comming winter.
all very strange , would like it to have been the Dreamliner but i will survive in a 767 i'm sure , however my local Thomson TA has advised that the aircraft to be used won't be confirmed until 90 days before the flight , so i suppose it could still be either aircraft
Ok, thanks for the help everyone,have no reason to doubt what your saying. However,I rang Thomson this afternoon to try and put Mum at ease even though she is more than happy to sit wherever and this is what they (Thomson customer service) are saying about welfare seats on the dreamliner.
' Welfare seats onboard our new 787 aircraft are on the following rows. Row 11 seats EDF only,Row 12 seats DEF only. These seats are not extra legroom seats,they are standard seats put aside near the exit for welfare passengers only. In the event no welfare passengers need these seats,they will be sold as Economy seats.
Don't shoot the messenger please.
' Welfare seats onboard our new 787 aircraft are on the following rows. Row 11 seats EDF only,Row 12 seats DEF only. These seats are not extra legroom seats,they are standard seats put aside near the exit for welfare passengers only. In the event no welfare passengers need these seats,they will be sold as Economy seats.
Don't shoot the messenger please.
Whomenever wrote:Ok, thanks for the help everyone,have no reason to doubt what your saying. However,I rang Thomson this afternoon to try and put Mum at ease even though she is more than happy to sit wherever and this is what they (Thomson customer service) are saying about welfare seats on the dreamliner.
' Welfare seats onboard our new 787 aircraft are on the following rows. Row 11 seats EDF only,Row 12 seats DEF only. These seats are not extra legroom seats,they are standard seats put aside near the exit for welfare passengers only. In the event no welfare passengers need these seats,they will be sold as Economy seats.
No shooting lol. Sorry, my bad. Thomsons are right. Rows 11-13 are extra legroom, but it's only seats A/B/C and H/J/K. D/E/F/G are standard seats.
No probs,apparently the Dreamliner seats are rather spacious,even in economy. Mum has lost part of her lower leg and cannot walk more than a few paces unaded,Thomson are giving Mum help with getting onboard,we just wanted us all together but when we went online the only seats left on row10 was EDF.
Cheers anyway.
Cheers anyway.
TUIE is out of service waiting for an engine change. This is not very good for a brand new plane, first the left one goes wrong with gearbox trouble and then the right one goes kaput.
I had a car once which went wrong all the time. It's very annoying.
I had a car once which went wrong all the time. It's very annoying.
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