I've just came back from my holiday in Florida booked via Thomas cook.
We where given all the contact details before we left but when we arrive at the address to collect keys for villa there was no envelope for us. The office where we had to collect keys was closed, but there was some contact details on door which we called, there was no answer on one of the numbers and the 24hr help line number just gave us a number which didn't work.
I managed to find somebody in the next shop who let me use his computer to find a contact number for thomas cook uk. after an hour of trying we managed to get somebody at thomas cook but due time time difference there was nothing the could do and told me to find hotel for night and kept receipt and there would refund me.
My question is can I expect them to pay for my phone calls of around £40 + hotel room
Can I also claim for the loss of 1 nights villa hire.
I would have thought so as they too must have had problems contacting the key holder, also it was TC that realised you had no alternative than to book into a hotel.
As this complaint is a little unusual, I'd contact Simpson Millar who will offer you free advice.
http://www.holidaytruths.co.uk/viewtopic.php?f=49&t=149252
Please let us know how you get on & good luck. It must have been extremely stressful for you.
As this complaint is a little unusual, I'd contact Simpson Millar who will offer you free advice.
http://www.holidaytruths.co.uk/viewtopic.php?f=49&t=149252
Please let us know how you get on & good luck. It must have been extremely stressful for you.
You would be entitled to all costs on top of what you paid TC for the holiday plus a bit for the wasted time on the first day but you may be pushing your luck asking for the first night villa cost to be refunded as well as the hotel. How easy is it to get the phone charges documented? I think they will pay out but expect them to argue a bit at first, it's just part of their genetic make up!
Sorry I've not post a response as I'm waiting to hear back for Thomas cook
they have my complaint and I have to give time for them to carry out an investigation they have said this would take around 28 days. So I have to give them until start of Sept I will keep you posted of any outcome
they have my complaint and I have to give time for them to carry out an investigation they have said this would take around 28 days. So I have to give them until start of Sept I will keep you posted of any outcome
Thanks for getting back and letting us know what's happening. I've been following your complaint but didn't have any advice to offer, sorry.
Hi George - I too read your complaint, and will await to see what happens with interest. At least the TO has kept you informed as to what is happening.
Sorry I've taken soo long to reply but Thomas cook offer me my money back for hotel costs or a voucher worth more which I was happy with. They refused (at first) to refund my phone costs until I gave proof of my bill which i sent and the sent me cheque for my costs
thanks for the update George - a good result for you!
Great news George 
Glad that it all worked out satisfactorily, George. Don't forget that Holiday Truths isn't just here for when things go wrong - it's an invaluable place for planning and researching your holidays and seeking advice on all sorts of travel-related subjects. Remember to bookmark the site for future reference.
Post a Reply
Please sign in or register an account to reply to this post.
Similar Topics
-
1 night stay with private hot tub - HELP
Posted by steph-peds in UK and Ireland Discussion Forum
-
Do you stay at airport Hotel night before?
Posted by MrsS1508 in General Holiday Enquiries, Hints and Tips
-
Premier Inn 2 night stay offer
Posted by Cidermonster II in UK and Ireland Discussion Forum
- can you stay in another hotel in another resort for 1 night?
- Fuengirola Hotel Minimum Night Stay