Image of Hilton at the Ageas Bowl, Southampton

Hilton at the Ageas Bowl, Southampton

2 of 2 hotels in Southampton

2 out of 5 from 1 review
3 stars
Botley Road, Southampton SO30 3XH

1 Review

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Review Overview

  • Cleanliness
  • Food
  • Service
  • Location
Theft by Hilton staff :(
4 years ago
Be very careful with your valuables at this hotel;

2 nights stay at the hotel with my family. We arrived too early for check in time so left our possession with the receptionist for porters to take to our room once it's ready so we went into the town centre for sightseeing and dinner.

Checked out as usual and when we got home, we didn't suspect anything was missing as my husband didn't look inside his hand luggage where he kept the money until a few days later when he was about to go on a business trip only to discover a good sum of money (pound sterling and dollars) has been stolen from our possession!

We called the hotel to report it but the duty manager- Barbara Chmielarz was abrupt and too quick to dismiss the claim and read me the scripts that they cannot be held liable for theft in the hotel...but promised an investigation. Their investigation came back with the usual excuse that they could not find any suspect!

The theft has been reported to the police but not holding my breath as don't think the police have enough resources to investigate such theft!

Be very careful if you check in to this hotel
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