The rooms are a bit pokey but hey only need to shower and sleep.
The Thomson entertainment guys where awesome. Fun filled and sun soaked holiday.
The only downside was the lifeguard, such a stickler for not letting the kids use their lilos in the pool
The room was clean, we requested extra pillows and they were with us within 30 minutes. The entertainment team were 1st class, pat on the back Max Olly Rosh and Chi Chi (fantastic massage Chi Chi).
The location was great on hand for resort but also quiet. Top holiday booking next month for next year.
The bathroom had a filthy curtain covered in brown (fake tan I think) and the toilet seat was the same. Towels were thin with holes and stained and the mirror was rusty all around the bottom. Of course we complained and with due respect the shower curtain was replaced straight away. The room was of 1 star standard terrible!
We tried the pool area which would be lovely if people would put their empty glasses and old newspapers in the bin not on the floor same with smokers why can’t they use an ashtray?
English Students were waiting on around the bar they were very friendly worked hard but I wanted Spanish charm. Queued for a drink and as we weren’t AI, after 20 minutes we gave it up as a bad job and went to beach.
The restaurant was spacious floor covered in food not enough staff for the amount of guests. If you want a nice relaxing evening meal don’t go in this restaurant. Food looked ok but didn’t stay moved to another resort the next morning.
This is a 2 star hotel in my opinion we were told it was 4 star when we booked. Cruising does spoil you but this was ridiculous.
Travel operator: thomson
which i would recommend you try if you have not been on one, and when we booked and found out this Hotel was the Stay part we were delighted with this as we had stayed here twice before.
We were half board on arrivel but were offered the option to upgrade to AI at 20 euros each per day, this was only available on the day you arrive, we found this to be a good option so upgraded on the day.
Since our last visit the foyer area throughout and the bedroom we were in had been refurbished no doubt other bedrooms had a makeover aswell.
The Hotel operates a loyalty card scheme, i applied on my first visit when it was under The Marina Group, it is now part of the Rosu Hotel Group, on this visit as our last we recieved Tea & Coffee making facilities in our room also a bottle of wine, there is other perks the more times you return, if you know which room you would prefere it is possible to e-mail rosu reservations with your details and request the room of your choice i did this and got the room i requested top floor - pool view having a room you like makes your stay more enjoyable.
The hotel is kept very clean there is always a member of the cleaning staff about keeping it spik and span.
No complaints with the food there is always something you will try, if not AI the local restaurants and bars are just a short walk from the hotel.
The staff are all very friendly and speak good english although learning a little spanish before u go helps.
The entertainment staff do a great job not just with the kids but also the adults, was pleased when i found out max was still here from the last time we stayed, some goood acts to entertain you, also quizes, and bingo with reasonable money prizes.
Will be back soon..
Travel operator: Thomson
Evening entertainment ok a few professional shows the usual flamenco but the best ones were the entertainment team specials beleive me I can not praise MAx and Ros and Olly and all the others who absolutley bust a gut keeping everyone entertained.
Travel operator: Self
Travel operator: Travel Republic
Travel operator: travel republic
Then it started a few days later..
Beds werent changed once while we were there(we were there for a week) towels changed every day though.
Floors werent swept while we were there, we puposely left some wrappers on the floor when we went out. When we came back, they were still there, and the maid had already been in.
It got to the middle of the week, and my mum went and got the dustpan and brush and did it herself. The rooms also smelt of smoke and must.
was dicusting.. they would serve food one night, then the next night, whatever had not been used e.g. chicken from one night had not been used, so they put it in a stew for the next night. The only thing i ate while i was there was chips. (they were the only nice thing!)
The chefs were rude and obnoxious.They Would look at a 15 year old girl and wolf-whistle. Then one of them would go into the kitchen smoking, and then stand there and watch us as we chose our food. The entertainment was only on twice while we were there, on a tuesday and thursday and it was the same thing. It got so boring, we must have been in bed for about 9oclock.
The pool and sunbeds were great, the big pool was freezing though! the smaller one was warmer.
The beach and shops were only down the road - great place the shops!
Cala Bona is just a small walk and it was AMAZING! the sights were gorgeous.
There was only one nice man on reception, he helped us alot! So if i were you, i would not go there.
Travel operator: EasyJet
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