After posting about my holiday last year in Egypt when Thomas Cook moved my hotel without giving any prior notice to one that was very substandard, after several letters where Thomas Cook replied saying they had every right to move my hotel I got in touch with Ros Fernihough and she took on my case.

To cut a long story short, once Ros was involved Thomas Cook started to respond in a very different manner and I have now recieved over 50% of the holiday cost back in compensation.

The message is clear, these firms try to see what they can get away with and for every person that goes the whole way there must be many who accept a holiday that is way below what they have paid for and give up - dont give up, unless they are made to pay compensation these practices will continue and more people will have horrendous holidays in places they dont want to be, the holiday companies need to improve the hotels they cant sell not just send poor unsuspecting holiday makers there.