Flight Cancellation Fees - Holiday Complaints, Holiday Forums

Flight Cancellation Fees

LaurieBruce

2011-11-30 22:59:19

When I booked a flight for 6 persons for next September 2012 with a travel agent I asked about the possibility if we had to cancell...I was told that we would lose our deposit (£600 plus the 3% credit charge)...I was told that all information etc would be sent to me in 24 hours...this did not happen...I am now being told by the agent that not only will we lose the deposit if we cancelled but that each person would have to pay another £90 each cancellation charge...I was not told this when I booked...am I liable to pay this or can I refuse on the ground that it was not part of the original and agreed booking...your advise on this matter would be very helpful to me regards Laurie

fwh

2011-11-30 23:09:02

Re: Flight Cancellation Fees

You have entered into a contract when you made the booking. When you did so you should have been supplied with a copy of the Terms & Conditions which would give details of charges that would apply in case on cancellation. Whilst you booked through an agent you do not say who or which airline the flights are booked with. Can you tell us the name of the airline and destination? We will then try to assist you further.

fwh

LaurieBruce

2011-12-01 08:38:26

Re: Flight Cancellation Fees

You have entered into a contract when you made the booking. When you did so you should have been supplied with a copy of the Terms & Conditions which would give details of charges that would apply in case on cancellation. Whilst you booked through an agent you do not say who or which airline the flights are booked with. Can you tell us the name of the airline and destination? We will then try to assist you further.

Thank you for your reply...the name of the airline is Virgin although we booked through Charter Travel and we are flying to Orlnado in September 2012...regards Laurie

steve8482

2011-12-01 11:29:28

Re: Flight Cancellation Fees

Is this definately flight only? Virgin Atlantic's T&Cs do mention an admin charge on cancellations (but not how much) but there is no mention of deposits. It isn't very usual for airlines to accept confirmed reservations without full payment.

Deposits tend to be part of the inclusive package holiday terms.

Sunaddict

2011-12-01 12:45:29

Re: Flight Cancellation Fees

Charter Travel do take deposits on VS flights, and their terms and conditions do state that if you cancel your booking before your balance due date you will forfeit your deposit and must pay £90 per person cancellation charge.

steve8482

2011-12-01 15:29:10

Re: Flight Cancellation Fees

Found it now, and it is very clear.

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