Like you, Fiona, my missing case was thanks to BA! It was in 2008 and took 19 days and 22 hours to reach me after not having been loaded in San Francisco, then spending a very long time at LHR Terminal 5.
Despite all attempts to track it, and various phone calls at 3 am from BA San Francisco (who had forgotten the time difference but meant well) it seemed to be a hopeless case (pardon the pun).
It turned up 2 hours before the allotted time for the bag to be reunited with its owner before compensation was payable, delivered by taxi without warning ... at 11.30 pm, fully tagged and thankfully intact.
Our cases have often been with the last off the carousel whilst abroad and more than once, I've wondered if they actually made it onto the plane. So far, no problems but just in case it happens what is the procedure to follow please? Easy enough if you're on a package, you can let the rep sort it for you but what if you're on a diy flight? I would imagine we'd have to find the customer services dept at the arrivals lounge and report it to them. How easy would it be to find the CS, given the signs probably won't be in English?
Any advice is welcome- hopefully I'm not witching myself for my next flight in a few weeks time.
It hadn't been put back on the plane along with several other cases at a stopover.
They gave him an 'emergency bag'...shower gel/deoderant that sort of thing...BUT had run out of 'mens' bags... so he had to have a girls one! Tampons and pantyliners were of NO use to him whatsoever
They sent his backpack by taxi to the hostel he was at in Sydney the next day.
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