Thank you sooooooooo much!
Their phone number 01189 180000 was working OK today (a Saturday).
They are open Mon-Thu 08:00-22:30 and Fri-Sun 09:00-21:00
I was enquiring about an existing booking, and a very polite lady was totally helpful, giving me all the information I needed and some additional useful advice.
The ABTA website lists Imperial travel as Registration number G 824 X.
(It remains to be seen what we will actually get in a Turkish 5-star hotel)
When I finally did book the holiday and was due to go, when I got to the airport no baggage booked for me or my partner. Had to pay extra to get luggage on, the hotel was not booked for the right dates nor were the transfers. Ended up having to pay a extra £200 odd for his errors. When you phone up to complain to him directly they never answer they always say he's busy will leave a message to call you back, never does. When I got back to the UK with the receipts of what I had to pay for these errors they done nothing about it. STAY AWAY FROM THIS COMPANY OR AT LEAST LUKE J.....
If you weren't happy with Lukes attitude and lack of care, why didnt you put the phone down and ring again? - you probably would have got a different person to book your holiday with.
I am afraid we will never know the answer as hahollll12 is yet another 'one post wonder' and has never been back on to HT since Sept 2012
Post a Reply
Please sign in or register an account to reply to this post.