On arrival at the log cabin which we had booked for a 7 night stay in Perthshire Scotland we encountered a mountainous hill which we can to climb to gain access to our cabin. Assistancy with luggage on arrival was provided. There was no mention of access being unsuitable for persons with mobility problems on the Website, or Brochure or any other literature/correspondence therefore we booked in good faith, it was only with great diffculty and assistance that my partner who has slight mobility difficulties was able to access the cabin.
This was reported by us to the Reception directly after arrival and my partner was advised not to go up there very often!!! We did also ask for alternative accommodation and were informed that no other accommodation was available where upon we asked what would happen if we had to leave because of these difficulities and were told we would lose all our payment.
This was classed as four star accommodation which was dark and dull, with dirty bedding on the childs bed, mildrew growing on the curtains, towels had seen better days and duvet cover had ink stains on it.
After paying £680 by credit card and leaving after 4 hours can anyone provide any info on how/if we can get any of our money back please.