In December 2009, we flew to Goa in economy. While out there, we were asked by the representative of Jewel in the Crown whether we wanted to treat ourselves to an upgrade to Premier for our return journey; we decided we did and paid £110 each for the upgrade.
On our return journey we discovered that my headphone point wasn't working as it had fallen into the arm rest. The cabin crew already knew that the headset point wasn't working as it hadn't worked on the way out, therefore, they had reported it as having 'gone technical'. I had to spend the entire journey back without any entertainment which as you know can be really boring on a long trip.
Since then, I have contacted Jewel in the Crown and Monarch several times to ask for compensation because I didn't get the service I expected. Monarch have said that as we paid Jewel in the Crown it is J.I.T.C. problem and not theirs. Jewel in the Crown say we should be claiming off of Monarch.
We don't want the return of the entire £110 for my upgrade, but something.
I sent J.I.T.C. an email yesterday saying that we are booking our holiday within the next couple of weeks and are not sure whether we want to book through them as they haven't sorted out our complaint.
Am I making a fuss out of nothing and should, therefore, give up?
In my opinion - Your claim/complaint is with JIC. They sold you something which their sub contractor - Monarch - failed to deliver.
Are you wasting your time? Possibly but if you don't ask then you don't get. If you are booking the holiday with JIC then are you doing so online or by telephone? If the latter then you might use your complaint as a cudgel - they want your booking you want something in return.
Good luck.
fwh
Are you wasting your time? Possibly but if you don't ask then you don't get. If you are booking the holiday with JIC then are you doing so online or by telephone? If the latter then you might use your complaint as a cudgel - they want your booking you want something in return.
Good luck.
fwh
Thank you for your reply fwh.
We usually book over the internet, but booking over the telephone may prove the better option.
We usually book over the internet, but booking over the telephone may prove the better option.
Are you making a fuss of nothing? No - but it's probably not worth losing sleep over so don't get too worked up. The important thing is that you give both companies chance to do something and then learn from the results as this is a good indicator to how they would handle other problems in future. Certainly don't give any more business to a company that tretas you badly now.
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