Tour Operators and Travel Agents

Discussions regarding Tour Operators and Travel Agents
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It was ultra confusing when we went to South Africa with Page & Moy last year - half of the party of ~20 had booked with Travelsphere,the other half with P & M; on arrival at Johannesburg,Page & Moy was notably absent from the greetings placards - we were delayed by about 30 minutes because at least one couple were wandering around searching in Arrivals - in the end they got an announcement made over the PA. The tour guide cheerfully told us that he only dealt with Travelsphere!
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reprioritising product focus and focusing on customer service.


Management speak for we are going to do the job we are paid to do by our customers - Will make a change :rofl

fwh
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sounds like the man Thomas Cook should have employed! How many competing brands have they got...?
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