My mate phoned me today saying they had missed their flight home. The transfer never arrived after he spent 2 days trying to find what time the pick up was, he was told by the rep he would phone or fax him with the transfer times. The rep didn't do either. The great bit of advice the rep told them today was if the transfer didn't turn up you should of got a taxi to the airport They are trying to get flights home but with no luck, no availability. The rep when contacted today didn't seem to know he had a transfer booked and with the reps being turkish there was a communication problem with the reps limited english. They couldn't stay in the accommodation because it was fully booked and are now at dalaman in a hotel to be close to the airport if seats become available on flight. They have been told to turn up at the airport 3 hours before flight in case there seats.

He has not had a good time of it since the 15 Aug. His wives brother died and they had to fly to jamaica, but after being told the funeral would be when they were there, it was put back a week. He was also in jamaica during the hurrican. He had one bit of luck, he was travelling back to the UK on the 23 aug and flying to turkey on the 24 aug, his plane was the first plane not to be delayed for 24 hrs.

I spoke to ros and I passed on what she told me and she will look at the paper work when he gets back to the UK to see if the transfers were booked. I know they where because I saw the travel docs.

I suppose they should look on the bright side, they are still on holiday. This is what happens when not travelling with a tour op. The holiday was put together by apollo travel flight, hotel and transfer. I don't know if a agent for apollo travel supplied the reps on apollo's travel behalf, but what I do know is one of the large tour ops would of had all the flight and pick up times on display and when they asked the rep the information would been to hand what time the transfer would arrive. I say its not always cheaper by doing a package put together by agent or a DIY holiday when you take into account the extra protection travelling with a tour op gives. I have done the DIY holidays and saved money, £1000 plus against the tour price, but thats planning well in advance. My mate booked at a late stage and the holiday wasn't cheap. To add insult to injury the night they arrived they were given 1 apartment instead 2, its at least £65 per night rental they will have to try and get back as well.