On Saturday 8 December 2012, my partner, his parents and I attended at Thomson to book our holiday. We were looking to book an 8 night stay to New York on the 28 June 2013 for 4 adults. In order to book this she had to telephone Hayes and Jarvis. She got through to a lady who assisted with our holiday. We received our quote and was told that if we departed a day earlier on the 27th, we would save £200 per person. We were happy with the new dates and enquired about the additional costs to upgrade to Premium Economy flights. We were told Premium Economy wasn't available but Business Class (Club World) was for £400 per person return. We thought this sounded to cheap but the travel agent queried it several times with Hayes and Jarvis to make sure the price and flight class was correct. H&J confirmed it was correct and we agreed to book the business class seats at an extra £400 per person. Thomson double checked several times with Hayes and Jarvis regarding the price of business class and everything was confirmed as above. We booked our holiday which consisted of 4 adults travelling to New York for 8 nights on Thursday 27 June 2013 staying at the W Times Square flying to JFK from Aberdeen via London Heathrow. The total cost of the holiday was £9600 and we paid £600 deposit. We mentioned that if for whatever reason the price of the flights were wrong what would happen. We were told that the telephone conversation between Thomson and Hayes and Jarvis was recorded and if anything was to happen Thomson would have to stand good for it. We received our print out confirmation with all the details including our flight class as business.

Later that day I contacted British Airways who were providing our flights. I was looking to obtain the BA reference for our flights so I could log into the 'Manage your booking' section. This would allow us to look at additional price to pre select our seats prior to check in to guarantee we got seats together. They replied with the reference '******. When logging into BA with the reference provided, our flight and passenger details were there however the flight class next to our London-JFK and JFK-London flight was down as World Traveller Plus (Premium Economy).

Contact was made with Thomson on Monday 10 December 2012 to query what we had found regarding our flights. It was a different travel agent in the store but she checked our booking on their system and they said that it was down as Business Class. They said they would get in contact with Hayes and Jarvis to try and obtain the telephone conversation to confirm what was said and booked with them.

On Tuesday 11 December 2012 we received a telephone call from Thomson. She stated that there had been an error and our flights were actually Premium Economy and not Business Class. They were not willing to honour the flights and instead offered us either £500 off the total holiday price and we could keep our Premium Economy flights or take £400 off per person and we take Economy flights. We stated we were not willing to take this as we were led to believe we had Business Class flights and our confirmation states so.

Thomson or Hayes and Jarvis are having nothing to do with this and wont admit they made a mistake. Weve been to Citizens Advice and Trading Standards.

Anyone been in a similar situation or got any advice what to do? We wont back down. We were sold Business Class in good faith otherwise we woudnt of taken it.

Thanks.