We have been going to Bulgaria for a number of years and I can tell you that this hotel is certainly the best we have stayed in.
Immediately you get in reception you appreciate you are in a first class hotel as everything is immaculate. Cleaners work throughout the day and night to ensure standards never slip.

The room was spacious,carpeted and well furnished. Plenty of storage space and beds were very comfortable. Facilities included air conditioning,TV and telephone and most balconies face the swimming pool area. The bathroom was equiped with a hair dryer, bath and shower and all toiletries are free. Towels are changed every day, if you so wish. You can also get towels for the pool at reception.

The hotel has 2 main outdoor pools, 4 children's and a heated indoor pool. There is a animation team working from 10am until 10.15pm daily. They provide entertainment for the kids and adults alike. After dinner they also have shows like Grease, Saturday Night Fever, Celtic Fire etc which were well attended.

Its position in the resort is ideal being right in the heart of the resort and about 100yds to the beach. Abundance of restaurant's,bars and shops in the immediate vicinity.

One thing that sets this hotel apart from others we have stayed in Bulgaria was the food. Absolutely superb. Huge choice for breakfast both continental and fry ups. The evening meals starts with a choice of soups,salads and there is at least one dish each everyday of pork,beef,chicken,turkey,fish and pasta to choose from. ( even had steak pie one night ) You can also get fresh omlettes made to taste.

I have yet to see a bad report on this hotel and can recommend it without any doubt.

My partner and I have recently travelled back from a week staying at this hotel. It was the first time we had stayed half board and would probably not do this again.

We could not fault the hotel, we arrived there at approx 5 in the morning and were told not to worry about luggage as the porter would bring them up although I think they expect a tip which is very difficult as didnt have any change having just arrived at that time in morning.

Breakfast is between 7am and 10am and there is a wide variety of choice which should suit everyones tastes.
There is cooked options, plenty of fruit, cereals, juices ,and you can have omelettes made to order, also get free coffee or tea and there are fruit teas available as well.

Evening meal is served between 6pm and 9pm and again had variety of food available, they had a bulgarian night while we were there so served traditional bulgarian food that night. Every night there were 2 different soups available as well as plenty of choice of salad and pasta and chips if you wanted them, good selection of sweets, too good in fact!! Ate at the pool side bar once it was cheap but not too much choice.

There is an Indian restaurant attached to the hotel which you have to pay for we ate there once but wasnt really worth the money.There are plenty of places to eat in sunny beach if you fancy a change and very cheap to eat and drink. Most bars have happy hours on for most of night if not day!! so extremely cheap to drink which was a shame as i was pregnant but still plenty of choic of non alcoholic cocktais which was good.

Rooms were very spacious and we payed for a sea view which we got but other hotels in front partly blocked the view.Room had satelite television which had bbc world, cmm , mtv, fashion tv as well as bulgarian channels such as BTV which showed english films which was good. Maids came in room every day and in general the hotel was kept very clean the maids always seemed to be cleaning somewhere.

The entertainment team worked every day { we never joined in though} starting at 10am they did water aerobics twice a day, as well as bingo and quizes in the afternoon, and then they did a kids disco every night followed by a show. We tended to eat breakfast sat outside and it was a bit annoying when entertainment team began there morning routine as did same dance routine to get peoples attention with same songs played every day!!

The hotel has a small gym which is free my partner used it once, it is pretty basic but ok to keep fit.

We both had a massage while we were there which is highly recommended I had a full body massage which only cost approx

This is an absolutely beautiful hotel and we were absolutely delighted when the coach pulled up outside having seen some of the other hotels in Sunny Beach. The rooms are an excellent size. We travelled with our two children and grandparents and there was plenty of room for the two kids to stay in the room with us without having to annoy the grandparents!!

The hotel is kept immaculately and the cleaners work non-stop. We even saw them on their hands and knees cleaning the foors of the lobby with scouring pads! The room was cleaned and fresh towels supplied every day.

The food was superb. Breakfast and dinner were both very good with plenty of choice. The kids enjoyed the pancakes at breakfast and the omelettes were lovely. There was plenty of choice at dinner - the soups were delicious. Unfortunately not much for kids who are fussy eaters like ours but what can you expect when you're in a different country. There was loads of fresh fruit. We ate a few times in the pool snack bar and the food there was also very good and quite reasonable. We had planned to eat out a couple of times but enjoyed the food in the hotel and didn't feel the need to go elsewhere.

Having looked around other hotels in the resort, this hotel is in a fantastic location - situated just back from the beach and in a very quiet spot. A couple of minutes walk takes you to shops, bars and restaurants.

The hotel staff were exceptionally good. We had a problem however in that our air conditioning wasn't working. This was reported four times but the maintenance staff kept saying it was working (even though it was considerably warmer in our room than outside!!). Eventually we spoke to the manager who arranged for us to change rooms immediately and when we arrived in our new room we had a lovely bottle of red wine, a large basket of fruit and an apology letter from the manager. The staff were very helpful and extremely pleasant and their English was great - no communication problems whatsoever.

The entertainment was reasonable enough. Have stayed places where it is better but also many more where it is much worse. Some nights were better than others, the Celtic night was especially good but the animation team do try very hard. They worked hard all day long and were brilliant with the kids.

We would definitely visit this superb hotel again. It's probably the nicest hotel we've stayed in abroad and we thought the nicest hotel in Sunny Beach, with the best location. We would definitely recommend this hotel to friends and will no doubt return in the future.

The hotel was definitely one of the best in the Sunny Beach Resort. The rooms are large and comfortable although you may well find yourself overlooking a street. The hotel is spotless and the cleaning staff wonderful. The food is good and the staff in the restaurant very pleasant. Its in a great spot just across from the beach but far enough away from the more lively spots. The animation team are very hard working although the kids club was dissapointing as was the size of the play area for such a large complex. I must say I enjoyed the entertainment as it was really amateur and the children certainly did. Sunbeds are harder to get than hens teeth with groups putting towels down early morning and not using them till late in the afternoon there are plenty of notices asking people not to this which are ignored. One word of warning book the extra day in the room early it costs 100 lev which is quite expensive but a lot of UK flights go out in the early hours of the morning and it would be an incredibly tough day espicially with children.

Just come back from a week at sunny beach, first time in sunny beach so was not sure what to expect, being a single mum, went with my daughter and grandaughter, my two boys age 12&9.

What a fantastic hotel, staff were amazing with us. Stayed in a junior suite it was massive. Stayed in block 2, full view of pools. Had a late flight home so asked for the room the day before we left. Paid 100lev to keep it was worth it. If you want to have your room I suggest you ask the day before you leave they will take a note of it and more than likely get it, as someone was refuse as they had only asked on day of departure.

Travelled to a few places as a single mum and never have I felt so safe walking around at night, the location is spot on your right in the middle of everything. The beach is just 5 mins away. Very clean, sun beds cost 600lev each. Never had any problems with tummys. My 1yr old grandaughter loved the beach.

Sunbed wars oh yes afraid so. But was not to bad but if you leave it till 8.45 you have no chance.

Airport is abit of a let down very busy. So on return take drinks with you. Handy to have whilst you que.

Out of all the hotels we looked at had a nosey at a few why we where there we picked the best one. A king size bed well I say king size its bigger try a junior suite if you go. We had a fab time.

After reading other reports on this site we were very apprehensive about the holiday, but what a pleasant surprise.

The food was excellent, the hotel was kept spotless, unfortunately the entertainment was mostly for children.

Being my first time in Bulgaria I was not sure what to expect but it turned out to be one of the best holidays we have had.

The hotel was immaculate, rooms were a very good size and maids came in every day.

All the staff were very nice and helpful.

Had heard not to expect much regarding food but we could not fault it at all, different soup each night, pasta pizza, hamburgers, pork, chicken, chips, salads to name but a few and the puddings were to die for (be prepared to put on a bit of weight, I put on half a stone) all in all the food was excellent.

The hotel is situated ideally for the beach which is just across the road and is in an ideal location with plenty shops, bars and restaurants. The hotel is pretty much in the centre of the resort so you have plenty going on no matter which way you go. T

he pool area was excellent though be prepared for the early birds who put their towels down at the crack of dawn. We beat them to it once, we came back to hotel at 3am after a good night out and decided to go and get our towels and put them down haa haa (if you can't beat them, join them) failing that you will always get a table near the food bar. The pools were always clean in fact the whole place was kept spotless.

The entertainment team worked hard throughout our stay though I can't comment on the evening entertainment as we always went out at night.

There are lots of cheap fake clothing (my kids came home with plenty), food and drink is cheap also. You must visit Bistro Billy's which is just along the road from the hotel, Billy and his staff make you so welcome (my son even got to make his own pizza). We always ended our night there and usually left a little worse for wear in the early hours of the morning (they are open 24 hours a day).

All in all our holiday was fantastic, so much so that we are planning to return next year and stay in the same hotel. I can't wait!!!!!

Well I am a man of little words so I'll mostly be to the point.
Great hotel ( but we were in block 1 with not a great view and no sunshine did ever bless our window pane!)

Well done to the staff who kept it clean (they never stopped). Being a new hotel the rooms were comfortable, spacious and well stocked with enough furniture. Bathroom was also well proportioned and clean ( although the bath did leak but from underneath not from drips off the curtains. dodgy sealant used in the bathroom constructions... if you ask me!!) Lifts and corridors also clean and tidy.

Food wise... we only made it down to breakfast 3 times out of 7 but when we did, it was more than enough, usual choices of fruits,dairy products, hot foods and beverages. The only problem being that actualy trying to find a seat was a problem, this was the bugbear in the evening as well. We were having a lazy holiday so we ate in the hotel everynight before venturing out so I can say that yes the food was a little bland but I think this was just down to our preferences not to the standard of meals available.

Pool area is big enough with plenty of different sized pools available including a heated indoor pool(as well as sauna/massage/electronic sunbed? and gym all of which were to good standard) And whilst the pool bar menu was not exactly massive the food was also to good standard

Can not really say much as to regards the night-time entertainment by the staff but the kids seemed to enjoy what they were doing (from what we could hear anyway!!) Entertainment during the day was available and I think they did ask us to join in with some activities but unfortunatly as you can see to our being only able to make 3 out of 7 breakfasts we were'nt really in the mood for much activity during the day!! ( due to cheap cocktails NOT dodgy food!!! ha).

I gave it 3 stars due to the sound of laughing and singing kids (if you can keep them happy then they deserve a good 3 stars!)

All in all a good clean hotel with good staff, a good pool area, decent food and good rooms. We enjoyed our stay and would go back, definitely ~)

We just arrived back yesterday (19th). What more can I add that hasn't been covered by the others above.

We had a great holiday, first time in Bulgaria and we would recommend it to anyone. We have stayed in an Iberostar hotel before and this was the main reason we chose this hotel.

We were placed in block 2 and yes it was full of other nationalities, mainly Germans. Breakfast was excellent, plenty of choice and food always piping hot. Lovely omelette's, pancakes and even the bacon was crispy! We were late down one morning (around 9.30) and I can only describe it as chaotic. There were plenty staff but they couldn't clear and reset the tables quick enough. Definitely get down before 9am or around 9am and you will get a table ok.

Evening meals were not so good. The dining room was much quieter which was a good thing, mainly because a lot of the Germans were only B&B, and maybe also because the food was not as good as if you ate out. We always go half board or AI and this was the worst evening buffet we have experienced. I really do not like posting this because we rarely complain or find bad things about any of our holidays, we are not fussy eaters at all, but having eaten out a couple of nights, the hotel food was bland, uninteresting and lacking in choice. Although, the sweets made up for it! But it did not spoil our holiday, after all it is so cheap to eat out.

The hotel was spotlessly clean, our room was (as mentioned above) in block 2 and ended in an odd number! Luckily we were on the 6th floor so managed to look over the top of the green apartment block in front. We could just about see the sea - if you cut down all the trees and put a huge window in the gable end of the Neptune hotel we would have been laughing! Our balcony did not get any sun at any time of the day, but again, its only a minor thing. The room was huge, with the 2 single beds pushed together and the sofa. Air Conditioning worked well, although it was cooler in the evening and we did not really use it that much. Loved the piped music into the bathroom, nice touch. TV reception perfect, and we used the mini bar a couple of times, but also had no problem putting our own things in there. The literature did say it would be locked on the last night but ours wasn't. And yes.... the bath leaked. It did this in the other Iberostar we stayed in too! We did think it was the way the shower curtain was sitting, but no it was definitely coming from under the bath. We didn't bother complaining about it, we just used their towels to mop it up everyday and made sure we got new ones each morning. Definitely to do with the ways its been sealed (or not in this case). It didn't make the place smell in anyway at all.

Hotel location was spot on, step outside and you have bars and cafes a very small stroll away. Very close to the beach too, just over a small walkway.

The staff - We didn't find them all that friendly but they did get better as the week went on. We didn't tip so maybe that was the problem, however if they had smiled and been more helpful from day one then we may have done so.

I have left the entertainment as a 1 only because we didn't spend an evening in the hotel so did not see any of it. Certainly during the day they had the kids mini club and other things but we did not bother with any of that.

I have to say that we did not have any problems whatsoever in getting a sun bed at the pool. Now we were on the block 2 side, so maybe it was not so busy? Or maybe the hotel was not full, but we went down around 9ish and got the same beds each day. There were plenty of unused beds around and never did it feel crowded. You could easily have come down at lunchtime and got a bed with no hassle at all. We had fully prepared ourselves for going to the beach but as we had no problems with the pool area we stayed there. Pool was cold but after a while in the sun it was refreshing.

All in all it was a good week, good holiday and we will definitely go back to this hotel.

Excellent hotel, which was kept very clean. There was great choice of good quality food, which was continuously refreshed.

The rooms were clean, well laid out and spacious, adequate number of lifts (which you need if you're on the seventh floor, with a 2 year old!)

The pool area was kept very clean and I felt all most of the guests respected this and used ashtrays rather than stubbing buts out on the floor. The pools themselves were also kept very clean, and were excellent for swimming, although I do think the smaller pools (for the children) were still a little too deep.

The location was good, very close to the beach and promenade area.

Hotel staff were generally good, mostly helpful and friendly, sometimes alittle slow in the restaurent area for clearing the tables, and taking drinks orders. The entertainment team were full of enthusiasum and were sooo bad that they were almost good!! They tried their best!!

Fortunately, this was not high on our priority list!