Osborne Hotel

he\'ll get increasingly worse as the holiday progresses.
2) Check the drinks you have out of the fridge and make sure the empties are taken away. One slipped extra empty bottle into my son\'s room and tried to charge saying my son had drunk it. If you are sure you haven\'t had the drink be firm and offer to go to the manager. It\'s amazing how quickly he backs down.
3) Keep a check on the drinks tab at the bar especially if there is a few of you and you have several drinks. Mistakes have been made with the number of drinks charged !!
4) Don\'t be surprised if the room boy tells you he is changing duties and won\'t be around at the end of your holiday - they\'re just trying to get a tip out of you.

case we will take our money back or perhaps sleep in reception till a room became available suddenly there was one,this was on top floor in osborne three,now this room was an improvement on the first but all the electric points were broken so could not be used,windows and doors could not be closed and secured and lights had to be had on at all times we decided to make the best of it after being told we would be moved by friday this was sunday,thefollowing tuesday night i along with friends decided to have a last drink in the bar my wife saying she would continue to room 15 mins later she phoned to say key woul not open the door to the room i went up mtried the key to no avail so next door neighbor phoned reception,eventually someone arrived to have the same result after about half an hour the door was finally opened,so that night had to be kepy closed with a chair against it on the assurance that it would have a new lock fitted next day wednesday now that day we had arranged to go with friends for the day and then to the holiday truths meet at night which we did on arriving back at the hotel we went to our room to find a padlock on the hasp and stapel bolt on the door the door itself being still unlocked so i went to reception to ask for a padlock key so i could get into my room alas no one on duty knew anything about it,i wasnow not a little fed up and suggested they should look for a key after 15 mins of searching about one of them produced a key which was lying under the desk and said to me is this it i of course had no idea as the padlock was not there when i left on trying it it was so got into room another night with the chair for a lock and of course nothing had been done to electric points,next morning going down to breakfast we met james the manager who knew us from our previous stays there he asked how we were getting on etc.i told him about our problems but assured him we had been assured on several occaisions we would have room change next day(the friday)i also stated it seems that the more times you stay at osborne your rooms etc get worse most persons the first or second time get better conditions maybe to get repeat bookings,he said well you have known me for years if nothing is ok tomorrow come find me ,next morning 8-30 my wife went down to reception to be told we did not promise anything by the very person who did a blatent lie she was also quite rude offhand and uncaring saying no more rooms thats it at this point after giving them a week and no results i went to find the manager james,who said leave it with me within half an hour we were being moved to osborne one in an exellent room with no problems whatsoever and enjoyed very much our remaining two weeks,i dont know how we would have fared had we not known the manager and he not us ,in my oppinion the osborne needs to reflect on its customer care and the staff employed also some time needs to be spent on maintainence and deep cleaning,also a simple allocation system needs to be put in placeas i have said i have stayed here at least once sometimes three times a year over eight years along with other hotels i have noted a steady,downturn in standards at the osborne which needs to be halted,i have been given managers e.mail to keep in touch for when i next go but certainly the reps need to be taking a more active interest in conditions etc

option infact you need to get a taxi evrywhere there is not a lot within walking distance of the hotel really but thats just me a lot of people like the area around the hotel. i find it a bit scruffy. althogh it must be said if you like to get about to candolim or baga the hotel is situated between them both!

i would stay in this hotel again just because it is good value for money but it gets no other merit unfortunatly... i have never slept on more uncomfortable pillows than in this hotel an i had them changed twice. my advice would be to buy some before you go and fit them in your case. i had a bad neck for the whole two weeks we stayed there!!!

every evening in our block.

Getting served for breakfast was an ordeal, not enough experienced staff who can cope with serving more than a couple of people at a time. You have to remind them constantly what you\'ve ordered and beg for it to be served. When it did arrive it was really good.

We never really ate at the hotel, based on one experience of trying to get a snack in the day. Again the service was abysmal. Even a cup of tea is brought over from the main block a couple of minutes away. It was ridiculous.

There was a kind of arrogance with some of the waiters, who I don\'t think would have got a job anywhere else, they just didn\'t seem to be bothered to move away from the counter. The only thing that seemed to bother them was forever trying to sell tickets for gala nights in the hotel - they must have been on commission or something, it really did bug us after a couple of days as others have said in previous reviews.

The location is ideal shops and bars and plenty of restaurants on the door step.

There are a couple of good sized pools, sun bed mattresses have seen better days. There never seemed to be anyone activly cleaning the pool out, the water was not that clean and the sun oil residue was always on top of the water.

Having previously stayed at this site we were disappointed with what we expected and what we paid for - wouldn\'t go back which is a shame it could offer a lot.