The entertainment was not our cup of tea, and verged on the "Butlins at sea" variety. Probably OK for all of the USA clients, but not for us.
The cabin staff were excellent, but the bar staff and dining room staff have a lot to learn. The dining room service was atrocious, and in all of the time we were aboard we never had a "hot" meal other than on our last evening when we used the Bistro restaurant. We had already lodged a complaint about the service/gratuity charge which had been added to the bill and had it reduced. After a discussion with the restaurant director he took on board our concerns about the cold food during the week and offered our party a complimentary bottle of wine with our meal in the Bistro which we accepted.
As far as all of the dining rooms are concerned there are a lot of staff running about like blue Arsed flies, but not really doing anything constructive! The food is brought out to the dining stations and left there until it is cold, and then delivered to the tables.The food was also lying awaiting delivery to the tables alongside dity used plates and other debris! The supervisory staff in the dining rooms do a lot of ordering their minions about, but not a lot of making sure they get it right!
We enjoyed the scenery, but thought that the onboard costs were a bit of a rip off. If you do not get the service, then it is worth your while querying the manadatory gratuity added to your bill. It sticks in the gullet that every time you purchase a service a further 15% is added to the bill.
We would not go Casual cruising again!
Travel operator: Globespan
The food in all restaurants was excellent, with a very varied menu each evening. You could have more than one starter if you wished and as they were quite small we did just that. Some very large people were seen to be taking more than one main course and then leaving half of it.The pizzaria on the top deck had food 24 hours a day so if you didnt feel like eating early you could go up there and there was always something pleasant on offer.
The breakfast buffet was groaning with food even when we got there late but was cleared very quickly ready for the next meal time.
Our room was kept clean and tidy and the beds were turned down by the time we got back from our evening out. We even had our towels dressed in the shape of animals each evening.
We were not impressed with the chocolate feast night at all. People were lined up as we came out from our evening meal at 10pm and the line went almost the length of the ship. When the restaurant opened at midnight it was like a Harrods sale. We just sat in the lounge and viewed the entertainment.I couldn't believe my eyes.
The ports we visited were interesting even though a bit touristy but we looked forward to our whale watching trip. We saw the hump back whales bubble feeding and saw orcas feeding near the Sawyer glacier. We even saw a Bald eagle swoop down and pick up a salmon from the water. That was incredible.
The one thing we were disappointed in was the raucous noise from the entertainers on the sun deck as we left Vancouver Harbour. It was such a special moment for us but was spoiled by the noise. Other passengers commented on this also.
The staff in all the restaurants and the domestic staff were wonderful. So attentive and polite. We found it a bit sad really, as these people had left their families to earn the money to give them a better life. We cannot think what message it gave out to see so much food wasted.
As for the smell, we did get a whiff now and then but nothing to worry about.
The final show was great and the staff all lined up and shook hands as we left.
We would certainly recommend this cruise to anyone, it was awesome and will stay in our memory for many years.
Travel operator: Titan Travel
The staff was AWESOME, and did the best they could with the tools they were given, they are saints to have put up with working in these conditions. I have heard rumours that this ship is sold, so please don't waste your holiday money on what may appear to be a good deal. Those who paid top dollar also had the very same experiences.
PS I have cruised before and I do know the difference.
Travel operator: NCL Norwegian Wind
Travel operator: ncl
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