Upon arrival everything appeared to be fine, we arrived at the Ege Park Apartments at around 8.20am on 30/5/05 and were shown up to our apartment 301 on the 2nd floor which we were not to happy about bearing in mind we had a 5 month old baby with us and no lift. At first they appeared ok but upon inspection we began to notice the condition of the afore mentioned apartment. We found mould on the curtains in the bedrooms, damp patches on the walls and the real main concern was the cot my grandson was supposed to sleep in was held together with duck tape.

All was quiet, but not for long at around 10.30 am the staff behind the pool bar decided to give us a wake up call with what I can only describe as noise through speakers, my 19 year old daughter recognised the music only just due the volume at which it was being played. As there was nobody around the pool we asked if could be turned down as after a long journey we were all tired. The staff duly obliged and turned it down to a reasonable level.

However within an hour or so it had gradually be increased again to the same level as before, being as this was our first morning, and by this time there a few people around the pool we did not want to appear to be killjoys so we said no more.

The 2nd day the music was the same as the first, we asked it to be turned down the did and it duly crept back up to the same level, by this time my daughter commented to me that on a previous holiday she had been on with 18-30 the noise level had not been as bad as this!! At no point had we seen any other holidaymaker go over to request the music be turned up, but what did become apparent was that when a request for the music to be turned down the did then the music from the apartment block across the road (GOK APTS) would be turned up so in turn the music in the EGE Apts would get louder to drown out the other. Bad enough during the day but to hear this go on until 11pm every night was unbearable.

It was around this time 2/3 day that one of the staff asked if he could take my daughter out, she politely refused and everything appeared ok, however we began to notice that this chap had stopped talking/smiling at us and then had stopped serving us when one of went to the bar he would say something in Turkish to one of the other staff then walk off leaving the other member of staff to serve us.

We complained to the rep who said she would have a word about it.

This went on leaving us with no alternative but to pack our beach towel and travel down to the beach for some peace and quiet. After about a week we noticed a change in that more people were around the pool due to new arrivals, this is where it got worse because for some reason we no longer able to get hot water, by 6pm all the hot water had been used up or so we thought. Our first guess was we were just unlucky that the influx on guests meant that we would have to come back from the beach a little earlier than we were doing. We tried this but still no hot water, after 3 days of this we managed to speak to the rep who told us there was a problem and they were trying to fix it, we asked the rep to keep us informed as with a 5 month old with us it meant boiling the kettle just to give the baby a wash! The next day we came back from the beach to find the problem of the hot water had worsened, yes we had no water supply at all, we spoke to the rep who said there was nothing she could do.