You need to check that the file you sent for the SCAN OF PASSPORT page really is PDF and that the size of the file is right - minimum 10KB maximum 300KB.
The PHOTOGRAPH that they require is to be JPG format minimum size 10KB maximum 1MB
As Fiona suggests, some folk have reported problems with the browser they use but I've found the normal CHROME browser perfectly fine. But the size and format of the uploads do seem to be critical to getting a successful application.
There are a few websites which can assist you (free of charge) in modifying sizes of PDF and JPG files to fit the visa rules.
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