Dozens of frustrated TUI customers have taken to social media to slam the operator after being left stranded in Mexico for more than 30 hours.
They claim they were given no food or drink during the long flight delay and that TUI provided them with little or incorrect information.
In a Facebook group set up by disgruntled passenger Emma Easterbrook from Henfield, West Sussex, a fellow holidaymaker accused TUI of 'disgusting customer service'.
So far, 86 passengers have joined the Facebook group, named TOM23 after the TUI flight number.
The ordeal for the group, which included young families who had travelled to Cancun during the Easter holidays, finally ended on Tuesday when their flight landed at Gatwick.
They were due to fly home from Cancun on Sunday but the flight coming to collect them, TOM 182 from Manchester, was diverted to Merida due to bad weather.
Passengers claim that having spent a day at Cancun airport, during which no refreshments were provided, they were then put up in hotels overnight and transferred early the following day to Merida, a four-hour coach ride away.
The group included 20 members of a wedding party, which had paid a total of £67,000 for their trip.
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Courtesy of Travelmole
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