Hi

I would like some advice.

In Sept we booked a holiday to Cuba with direct holidays online for 17th July. We paid £60 deposit. From our understanding we had to pay a further installment of £180, 8 weeks after the booking in December and the remaining balance 8 weeks before departure.

In October I found out I was pregnant and the baby is due 1st of July so clearly I would not be travelling to Cuba on the 17th.

I am 90% sure I called Direct Holidays and cancelled the booking in October, I was really ill with extreme morning sickness and had a lot of other issues going on at the time so I can not be 100% certain.

Direct holidays say I did not call them.

Anyway we thought we had cancelled the holiday so did not pay the £180 installment in December and heard nothing from direct holidays and really thought no more about it.

Then today we got a letter from them asking for the balance. I telephoned and told them we had cancelled. And they said they have no record of the call but whether I have or not is irrelvent as if I want to cancel now or then I would be liable for £180 deposit.

I explained we had paid £60 deposit and we aware we had lost that. But the lady was adement that this £60 was not the deposit it was just part of it and we owe a further £90 per person, hence £180. She said I had agreed ro these terms and conditions.

I have not signed anything.

Do I have to pay this money?

It seems that strange hey can turn round and say that the £60 was not a deposit and we have to pay fthem for cancelling. Surely they should have persued this £180 back in Dec when it was due. I would have thought it was reasonable to assume that all was fine with the cancellation and the booking had expired as I had not heard from them till now.

All advice appreciated.
jo