I found a link to this forum from Martins Lewis' forum and I wondered if anyone could give me any advice as I am really worried about this...

Myself and my elderly mother are flying to Ercan (Northern Cyprus) on 5th April. I booked with Netflights.com with Turkish Airlines. Going out at 1515 from Stansted with an hour stopover in Istanbul and on to Ercan. Return on 12th April at 0940, hour stop in Istanbul, arrive Stansted 1415.
Booked on 5th October 2009.

We are going from Stansted as I am dropping my children there who are flying to another destination, flights all booked.

I have prepaid airport parking for a week and paid for a non-refundable hotel room on the return, as I am collecting the children again from Stansted on 13th April.

I just had a look at the checkmytravel bit of Netflights, with my log in details and it now says, Flight 1 (stansted - ercan)... 'unable, does not operate'.... then it gives details of a flight at 2230 from Heathrow instead and it says confirmed... same with the return.

This new flight has a 7 and a half hour wait at Istanbul on the way back and all the flight times are absolutely not what I would have booked. Heathrow is an hour and a half away from Stansted and I would NEVER have booked to go from there.

I have read the terms and conditions and it says for flight time changes of less than 8 hours, they will email you and if not heard in 14 days, they will accept this as my acceptance..

I have had no such email, unless it went into spam and was deleted.

I have checked on netflights and indeed there are no such flights from Stansted and it appears Turkish Airlines do not even operate out of there now.

I have to be at Stansted for the children, I've booked parking, hotel etc and I will not let my mother have to sit in Istanbul for nearly 8 hours.

Obviously I will be phoning their customer service line first thing tomorrow, I've searched everything I can tonight and have got nowhere.

Can anyone help me on where I stand, what I need to say etc etc.
I have to cancel, but I also cannot afford to lose the £500 the flights cost.

Any help much appreciated.