Hi Debs0898,

I think that because you booked a charter flight 'MON' flight number as apposed to 'ZB' for their schedule service, this maybe the reason why you cannot access the booking via the Monarch site. When you book a charter flight on the Monarch website it comes up with this message 'All charter flights booked using this process are booked with our sister company Avro'. So it most likely means your booking is in the Avro computer system rather than Monarch's own system.

I recently booked a hotel with Monarch and my paperwork also stated Monarch Stockport, which basically means its being handled by one of their sister companies such as Cosmos, Avro, Somewhere2stay etc. as any bookings that are on Monarch's own system would quote their Luton address.

Its a bit confusing but basically they are all owned by the same group but trade as different companies, possibly a legal way of doing a tax dodge.

Hope this helps???

Mark