We booked our holiday last summer to the Adams Beach Hotel in Nissi Bay, Cyprus with Thomsons but it was an olympic holiday flying with Monarch. The paperwork was sent from Thomsons but was on Olympic holidays headed paper. We did this because we saved almost £2000 from just booking a Thomsons holiday as we usually do ( are you confused yet?). Anyway the luggage tags were Thomsons but we had to see the Olympic Rep when we landed. We had a private taxi waiting for us which was great as the transfer was so quick compared to a coach transfer. We had no complaints at all, we had a lovely holiday until I tried to find out our pick up time for the journey home. There was nothing at all on any board in reception displaying our flight at all. Monarch didn't have one nor did Olympic Holidays and Reception had no idea who we should contact. No rep from Olympic ever came to the hotel and the Thomson Rep had posted a note on her board saying she wouldnt be available for the next couple of days. We expected a note under our door with the departure details as usually happens but we got nothing. We knew what time our flight was but didn't know what time we would be picked up or if we would be picked up. We finally rang the taxi driver who had brought us as he had given us his card and he said he would be picking us up but he didn't know what time !!!!!!!

So what happened on our last day is we had to err on the side of caution and ended up been ready and sat in reception for three hours before the time we had estimated he might come just in case he came early when finally at 7pm along comes a coach full of holidaymakers (we were waiting for a taxi), that just parked outside the hotel, no-one came in with any details so I went outside to ask if it was for us and the driver said yes and off we went with some grumbling from other passengers because we weren't stood outsidewaiting and my son was at the toilet at the time.

I know this is petty compared with most peoples complaints but it really annoyed me and we never found out who was to blame, both Thomsons and Olympic blamed each other!!!!!