Travel operator: Pontine
Hotel tip: Top apartments have great views
He had brought his Australian partner and three young children to see Wales. Travelled all over and they loved everything about Wales, the people, the country itself and the history and then unfortunately they arrived at Pontins.
The outside of the room was like a big ashtray and thing didn't improve inside. They had to get cleaning product to try and clean up. The shower was filthy and when they finally got it clean they found there was no hot water, no arial lead for the TV, the list is endless. He unfortunately had to stay the one night but I booked him somewhere else after that.
Entertainment is given 1star as the only entertainment they saw was the rowdy behaviour outside about 2am. Food given 1star as they didn't dare try as it might have been as bad as the room.
Travel operator: none
Travel operator: Direct
Avoid at all costs
Travel operator: Sun holidays
Hotel tip: Avoid go to presthaven it's much better
Hotel tip: Go to a haven not a Pontins trust me it'll be so much better
Travel operator: Jtmda
Hotel tip: Find a different 1
As for entertainment.....dint even get that far but i saw the queues for he swimming and i couldn't see the stage due to the amount of people in the main room!! people......... take your families elsewhere for a holiday!!!!!!!!!!!!!!!
Travel operator: Pontins
Hotel tip: Dont go
The pub on the complex closed at 7pm so there was nowhere to buy a sit down meal. We were moved from one chalet to another as it wasn't fit for anything. The second wasn't much of an improvement and told it was the only one available. It was so bad my daughter refused to stay and took my 12 month old grand daughter home. It really doesn't matter how expensive or cheap the holiday is you do expect to have a clean chalet and everything in there to work properly. We wont be visiting again. Only saving grace the entertainment was pretty good, the entertainment team work hard, its a shame the rest of the staff don't.
The list is endless of dirty chalet, broken fixtures and fittings, all reported on site, some things reported several times. Filled in a 'guest solution form' at reception and assured we would hear back from Pontins within a few days, we've been home for nearly a fortnight and heard nothing.
Please do not suggest to take cleaning stuff with you and clean the chalet etc etc, it should already be done. The toilet was brown in the bowl, god only knows the last time that was cleaned. Filthy floor not been brushed or mopped, rusty toaster, filthy kettle, damp ceilings,rust and dirt all,over the bathroom, filthy wall heater, broken cooker which we only discovered whilst cooking - the door jammed shut and we couldnt open it, turned off the power but its an electric oven so carried on burning food, really dangerous, reported on day of arrival took 2 days for someone to sort it out after reporting it three times
The bathroom was horrible you had to press the button for shower every ten seconds, hairs in plug mouldy shower filthy mirror grimy tiles ugly windows horrible back of chalets. If i had to call pontins in 3 word i call it a prison war camp.
Travel operator: Direct
Hotel tip: Get club
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