Hotel tip: Go to a haven not a Pontins trust me it'll be so much better
Travel operator: Jtmda
Hotel tip: Find a different 1
As for entertainment.....dint even get that far but i saw the queues for he swimming and i couldn't see the stage due to the amount of people in the main room!! people......... take your families elsewhere for a holiday!!!!!!!!!!!!!!!
Travel operator: Pontins
Hotel tip: Dont go
The pub on the complex closed at 7pm so there was nowhere to buy a sit down meal. We were moved from one chalet to another as it wasn't fit for anything. The second wasn't much of an improvement and told it was the only one available. It was so bad my daughter refused to stay and took my 12 month old grand daughter home. It really doesn't matter how expensive or cheap the holiday is you do expect to have a clean chalet and everything in there to work properly. We wont be visiting again. Only saving grace the entertainment was pretty good, the entertainment team work hard, its a shame the rest of the staff don't.
The list is endless of dirty chalet, broken fixtures and fittings, all reported on site, some things reported several times. Filled in a 'guest solution form' at reception and assured we would hear back from Pontins within a few days, we've been home for nearly a fortnight and heard nothing.
Please do not suggest to take cleaning stuff with you and clean the chalet etc etc, it should already be done. The toilet was brown in the bowl, god only knows the last time that was cleaned. Filthy floor not been brushed or mopped, rusty toaster, filthy kettle, damp ceilings,rust and dirt all,over the bathroom, filthy wall heater, broken cooker which we only discovered whilst cooking - the door jammed shut and we couldnt open it, turned off the power but its an electric oven so carried on burning food, really dangerous, reported on day of arrival took 2 days for someone to sort it out after reporting it three times
The bathroom was horrible you had to press the button for shower every ten seconds, hairs in plug mouldy shower filthy mirror grimy tiles ugly windows horrible back of chalets. If i had to call pontins in 3 word i call it a prison war camp.
Travel operator: Direct
Hotel tip: Get club
Filthy rooms, dirty cups, dirty plates, windows with food smeared on them, noisy neighbours next door, shouting slamming doors, swearing between 1 and 4 am every night. When we told the manager he just laughed and said what can I do? We will never ever visit Pontins again.
No return for us, totally will not be using again rate 0 out of 100
I have gone all my life and loved every single time. The apartment might not of been the cleanest place in the world but to be honest you are never in there except for sleeping and also the entertainment is fabulous.
I encourage anyone to go to Pontins Prestatyn for an amazing experience which also surrounded in a lovely town with lots of fun filled things to do.
We have now booked to go this year to Southport Pontins to try this one out. We loved Prestatyn just not very much in the town itself. Looking forward to going back to Pontins this year even if its in Southport. Fingers crossed we enjoy this holiday as much as the last.
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