The bathroom was horrible you had to press the button for shower every ten seconds, hairs in plug mouldy shower filthy mirror grimy tiles ugly windows horrible back of chalets. If i had to call pontins in 3 word i call it a prison war camp.
Travel operator: Direct
Hotel tip: Get club
Filthy rooms, dirty cups, dirty plates, windows with food smeared on them, noisy neighbours next door, shouting slamming doors, swearing between 1 and 4 am every night. When we told the manager he just laughed and said what can I do? We will never ever visit Pontins again.
No return for us, totally will not be using again rate 0 out of 100
I have gone all my life and loved every single time. The apartment might not of been the cleanest place in the world but to be honest you are never in there except for sleeping and also the entertainment is fabulous.
I encourage anyone to go to Pontins Prestatyn for an amazing experience which also surrounded in a lovely town with lots of fun filled things to do.
We have now booked to go this year to Southport Pontins to try this one out. We loved Prestatyn just not very much in the town itself. Looking forward to going back to Pontins this year even if its in Southport. Fingers crossed we enjoy this holiday as much as the last.
Cleanliness: If I could give minus 10 I would! Was informed when we got there we had been given upgrade which sounded great @ reception, so in some ways we must have been lucky - think the upgrade meant we had double glazing,but can't complain it meant it was then quiet & warmer! When entering the room it was disgusting by far the worst we have ever seen! So went back to reception & asked if I could pay for upgrades but none were available, she did tell me to go and ask cleaners to clean but I said I would do it myself. Thouroughly bleeched everywhere & got rid of years worth of dirt around taps with some bleach & elbow grease! (Sounds far fetched but have got photos to prove it!) Left all cuttlery, dinner service etc in bleach over night & the dirt that came off was unbelievable! Felt bit better knowing my children could touch things! Really budget accomodation, when pulling out bed at 10.30pm on 1st night my partner sat on it & it fell through at the foot of the bed on one side & at where your head lies you had a decline so you could feel the blood rushing to your head (that was solved by placing seat cushion under mattress - slightly high up then but better) 2nd night was the same but they did TRY to fix! 3rd night they eventually fixed it but was terribly uncomfortable - slight decline but managable, springs sticking in back! Toilet seat was broke - they did fix. Wardrobe broken - did not fix. Heater in bathroom broke which they did fix. Spiders & web in t-pot & bread bin (sounds petty but it shows how long they had not been cleaned for) Built up mud on bathroom floor in corners. Black mould on seals around bath & sink. Thick dirt & dust on all skirting boards. Broken curtains. If it had been cleaned properly I could have overlooked but it was really bad on top of the BASSIC accomodation it made it look 100% worse!
Entertainment - Pool, disgustingly dirty, grime around edges & bits floating round in water. Bikes, expensive but great fun for the family. arcade - expensive. show bars - ok, kids loved dancing! Park - great fun for kids. Shows/Rides - expensive & not lrg variety.
Large - tasted watered down. Not large selection of drinks for kids - mainly fizzy drinks, which my kids do not normally have!
Food - ok in diner but not alot of choice & like being in school dinners. Takeaway - Chicken burger ordered, which was burnt & expensive on 2 occassions.
My partner said it was like being in prison & needless to say we would never go back!
Travel operator: Pontins Prestatyn Sands
Travel operator: Booked it on the internet
Travel operator: N/A
the only upside to our trip was the surrounding towns and out trip to the great orme . we will never book a trip to pontins again
Travel operator: pontins
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