I slept in my clothes as i didnt want to touch the bed clothes and first thing in the morning went to the reception, en route i saw to ladies fighting!
I went to the counter and told the lady that my apartment was disgusting and we were leaving today, the manager heard and came to see me. He took me into the back office (which was also quite dirty) and i explained to him also showing him my feet! He offered me a free upgrade which i declined and then all credit to him he gave me a full refund of
Travel operator: pontins
We were only about a minutes walk from the beach but we didnt actually leave the site as we were enjoying ourselfes so much.
The staff were amazing and there was entertainment on all day long.
Travel operator: dont know
Travel operator: car
Travel operator: pontins voucher
Travel operator: thomas cook
My favourite holiday so far.
Im fifteen and really enjoyed the holday. The staff were friendly and funny including the pgl staff.
The entertainment was good, i really enjoyed the duo act azurra.
The challet was clean and that is all we really wanted.
The location was ok, there is not much to do in Prestatyn but you can catch a bus outside pontins to rhyl which has plenty to do.
I would definatly visit here again.
Travel operator: Travel Lodge
I can't really comment on the location as I didn't leave the site once all week everything you need was provided there. I did find the Londis shop on site quite expensive but everything else was quite reasonable.
Our chalet was very basic and was quite a dissapointment but it was at least clean. We were on a self catering holiday so didn't eat out in the hotel restaurants all though we did visit the fish and chip shop and found it's prices ridiculous.
All the staff were fantastic and very helpful you would be really hard pushed to find better. I went out everynight and was never back at the chalet befor 1 in the morning as the entertainment was brilliant both day and night.
I really do want to go back and maybe stay for 2 weeks as it was a brilliant holiday overall
Travel operator: pontins
Overall generally happy with my stay
Gina Reamonn ( Dublin )
Travel operator: Stenna Line
There are 3 classes of accommodation to chose from club (best),classic(middle),and budget.We stayed in classic no club available.
Firstly on arrival were unable to gain entry to our apartment as keyhole needed freeing up, not a good start with a crying baby waiting to get in.
Accommodation was very very basic, I dread to think what budget was like, it was not particulaly clean either,chairs were moulded plastic(like school chairs),sofa was thredbare and well worn.
Television did not get very good reception at all. There was a lack of cutlery and I had to request some more.
We were supposed to have duvets provided by pontins, but when we arrived there were none in our room.
Went streight to accommdation service centre to report this and was told some would be delivered later. 5pm still no duvets, this was again reported and same answer given.
7pm still not arrived, went back to the centre to be told that I would not be recieving any duvets as they did not have any. I could not believe they would leave children without covers in February.
After speaking with management I eventually recieved 2 duvets between 5 people.Which meant 3 of us had to share 1 duvet and 2 anouther.
Reported situation next day and did recieve an apology plus compensation and matter sorted.However the situation realy spoilt the start of our holiday.
Visited canteen for breakfast it was ok, and they did a deal buy two breakfasts get 2 kids brekfasts for 1p each.
Location was ok and it was easy to get buses to other resorts
Hotel staff were generally polite,although the accomadation service centre need to employ staff who can understand english and who are able to deal with peoples problems.
Day manager (forgotten name) was very good at diffusing a very angry holiday maker (me) and dealing with complaint.
Entertainment was quite good what you would expect from a holiday camp.
Activities provided for older children good, my children enjoyed climbing and abseiling.
Did quiet enjoy our break after the bad start.You have to make the most of things I would have gone home only the children would have been disapointed.
Travel operator: pontins
I went self catering, but found the food on the site rather expensive. Much easier to go to Spar on the High Street and buy the food cheap then take it back to the site. Having said that, on the few occasions I did buy the food, it was nice.
The site isn't far from the beach but because of the fence round the site, it can take a good 10 minutes on foot to get there. It is a good 20 minutes from the town centre and the Nova centre. There is a golf course just across the road and a few activities on the site, but not much else nearby to do.
The staff were pleasant enough, but on the one occasion that I needed to ask directions to somewhere nearby, they weren't able to help.
There isn't much to do for adults during the day but plenty of activities for children. At night, there was cabaret on but I felt that they were scraping the bottom of the barrel and put on cheap acts that were not much good. The entertainment is aimed at children until about 9.00 pm and once the adult entertainment starts, it doesn't last very long. I also found that after the entertainment had finished, it was extremely noisy. The chalet walls are very thin and you could hear every noise outside. I was frequently woken by drunks singing.
I also needed to remortgage my house to pay the bar bill. Very expensive.
Travel operator: None
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