44 Reviews
Traveller Rating
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Excellent8
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Very Good5
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Good4
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Average8
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Poor18
Review Overview
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Cleanliness
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Entertainment
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Food
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Service
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Location
15 years 1 month ago
The Partys ext were great it was really fun on this holiday i love wales so much and i always advise it to my mates when i took my kids they had Lovely tans And They Loved It They couldn't believe how much fun it was and they asked me one night that they wished they lived in wales my daughter Stacey talks to her teacher about how much fun she has because we come to wales every 3 months for 3 and a half weeks
Travel operator: Silver Town Taxi
Recommended
15 years 4 months ago
We have just got back from a weekend at Pontins in Prestatyn at an event organised by Hard Rock Hell. Obviously i cant comment on the entertainment and facilities offered by Pontins as the Camp had been taken over by the company for the weekend. What i can comment about is the cleanliness of the apartments. In my opinion the accommodation we have just spent the weekend in was not fit for animals. It was disgustingly filthy.I had to wipe the wall down by one of the single beds because it was covered in boogies.The bathroom looked like it hadn`t been touched since it was built(probably in the 70`s)which i could have coped with had it been clean but on inspection we found that the outside of the toilet was covered in caked on vomit-and there were a couple of `lumps`on the floor. The bath plug was so matted with hair that the water took ages to drain away.I didnt dare look at the mattresses as we were condemned to staying for the weekend and needed to sleep, if we had seen the state of them on friday i don`t think we would have done so. The kitchen i have to say was reasonable and didn`t look like it had been fitted long ,but did not in any way make up for the rest of the flat. The icing on the cake was when, just before leaving, i took a closer look at the `paint mark` on the lounge mirror. It turned out to be a dried on lump of phlegm!! Having spoken to other people staying I don`t think ours was an isolated incident, all i can say is if you have any standards at all do not stay here.
Travel operator: Hard Rock Hell
15 years 8 months ago
On arrival we collected our budget family room key and whilst we didnt expect to have all mod cons, we did expect a clean comfortable room. How wrong can you be, i immeadiatley set to cleaning the appartment its dirty walls, floors, bathroom, etc the standards of cleanliness were diabolical, the toilet seat had been emulsioned in white,(which came off when wiped) and the seat was dirty, rusty, and broken, the dust on the television was clearer to see than the picture, and when i swept the carpet i had to send the children out because of the clouds of dust. The camp facilities were genaraly fine and clean although the bars did smell of wet dogs and the food avilable was of the standard you would expect for a british holiday camp.I would not return to any pontins site nor would i reccomend anyone else to go.
Travel operator: pontins
15 years 8 months ago
I didn't expect the Ritz, but it was awful. When we arrived we started to laugh at a place which looked like a prison until we saw the sign for Pontins!! and we drove in.
The Staff are very nice and i'm sure they try their best. We recieved our keys very quickly (no count down for keys!!)
The apartment was awful. The hot water tap didn't work in the bathroom and I had to use a saucepan to transfer hot water to the basin so I can have a wash!
The apartment was dirty and I cleaned it before allowing our son to sit down.
The TV arial was broke, so only had a fuzzy picture to watch.
The entertainment I could not tell you about really.
We went down on the first night but there are so many screaming kids running about you can't hear anything.
Would we go back?? never!!
The Staff are very nice and i'm sure they try their best. We recieved our keys very quickly (no count down for keys!!)
The apartment was awful. The hot water tap didn't work in the bathroom and I had to use a saucepan to transfer hot water to the basin so I can have a wash!
The apartment was dirty and I cleaned it before allowing our son to sit down.
The TV arial was broke, so only had a fuzzy picture to watch.
The entertainment I could not tell you about really.
We went down on the first night but there are so many screaming kids running about you can't hear anything.
Would we go back?? never!!
Travel operator: independent
15 years 9 months ago
Arrived at around 1930 to Pontins, i was very scepticle about booking to stay with them but my missus persueded be that it would be fun for the kids. As we drove in i couldnt believe what i was seeing, the site looked like a 1980s council estate, with the accomodation blocks a bland grey colour surrounding a grassy area. When we got into our accomodation, i was shocked with the condition, the furniture was old damaged and dirty, worn carpet and stained curtains. I took my flip flops off and waled around for a bit - when i looked at my feet afterwards they were black from the dirt on the floor, it made feel sick. the bathroom was covered in mould, i couldnt even let the kids take their shoes off! We decided there and then to stay just for the night and then leave in the morning. We took a walk to the entertainment and as we walked in it stank of stale puke and stale booze - we jus t walked out.
I slept in my clothes as i didnt want to touch the bed clothes and first thing in the morning went to the reception, en route i saw to ladies fighting!
I went to the counter and told the lady that my apartment was disgusting and we were leaving today, the manager heard and came to see me. He took me into the back office (which was also quite dirty) and i explained to him also showing him my feet! He offered me a free upgrade which i declined and then all credit to him he gave me a full refund of
I slept in my clothes as i didnt want to touch the bed clothes and first thing in the morning went to the reception, en route i saw to ladies fighting!
I went to the counter and told the lady that my apartment was disgusting and we were leaving today, the manager heard and came to see me. He took me into the back office (which was also quite dirty) and i explained to him also showing him my feet! He offered me a free upgrade which i declined and then all credit to him he gave me a full refund of
Travel operator: pontins
16 years 1 month ago
The first time we went to Pontins we stayed in a classic apartment,when we went back we stayed in a budget apartment and we all preferred it.
We were only about a minutes walk from the beach but we didnt actually leave the site as we were enjoying ourselfes so much.
The staff were amazing and there was entertainment on all day long.
We were only about a minutes walk from the beach but we didnt actually leave the site as we were enjoying ourselfes so much.
The staff were amazing and there was entertainment on all day long.
Travel operator: dont know
Recommended
16 years 4 months ago
I stayed in budget for the first time ever. Normaly i stay in classic which is located next to the clubs. I have been going to pontins prestatyn now for about 3 years, for the main reason being is that he is the chef in one of the restarants.
Travel operator: car
Recommended
16 years 7 months ago
my sister and my 2 children and myself stayed here on the 3rd sept 2007. I have been coming to this resort since i was a child myself and have always brought my children here too. The entertainment was good and funny great micheal jackson performance done by a woman excellent. My 12 year old daughter loved the kareoke, and the swimming . Both girls done the rock climbing ,3g swing and abseiling they loved it. The staff were all very friendly and helpfull. The arcade was a big hit with the kids as you might guess, but i did limit them [ NOT REALLY ] .
Travel operator: pontins voucher
Recommended
16 years 8 months ago
I stayed at pontins prestayn it was brill i have been going for 12 years now with my daughter. mybe the bar prices were high but they are no differant from club prices.entertainment was very good even though that i had seen the act before it still made me chuckle and the jokes just went straight over the kids heads. I thought that the prices for food were average but i went to the local iceland and did my shopping. I stayed in classic. When there was any trouble the security was spot on i never seen or heard any trouble
Travel operator: thomas cook
Recommended
16 years 9 months ago
One word to describe this holiday
amazing.
My favourite holiday so far.
Im fifteen and really enjoyed the holday. The staff were friendly and funny including the pgl staff.
The entertainment was good, i really enjoyed the duo act azurra.
The challet was clean and that is all we really wanted.
The location was ok, there is not much to do in Prestatyn but you can catch a bus outside pontins to rhyl which has plenty to do.
I would definatly visit here again.
amazing.
My favourite holiday so far.
Im fifteen and really enjoyed the holday. The staff were friendly and funny including the pgl staff.
The entertainment was good, i really enjoyed the duo act azurra.
The challet was clean and that is all we really wanted.
The location was ok, there is not much to do in Prestatyn but you can catch a bus outside pontins to rhyl which has plenty to do.
I would definatly visit here again.
Travel operator: Travel Lodge
Recommended
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