Image of Pontins Prestatyn Sands Holiday Park

Pontins Prestatyn Sands Holiday Park

2 of 2 hotels in Prestatyn

2 out of 5 from 44 reviews
Central Beach, Barkby Avenue,, Prestatyn LL19 7LA

44 Reviews

Traveller Rating

  • Excellent
    8
  • Very Good
    5
  • Good
    4
  • Average
    8
  • Poor
    18

Review Overview

  • Cleanliness
  • Entertainment
  • Food
  • Service
  • Location
Gemma
14 years 7 months ago
We come back yesterday from our Mon-Fri holiday after no longer being able to stand it! Some friendly staff, some not so! Location, near to beach & local town, some good cheap supermarkets, great to stock up on your fruit & veg!
Cleanliness: If I could give minus 10 I would! Was informed when we got there we had been given upgrade which sounded great @ reception, so in some ways we must have been lucky - think the upgrade meant we had double glazing,but can't complain it meant it was then quiet & warmer! When entering the room it was disgusting by far the worst we have ever seen! So went back to reception & asked if I could pay for upgrades but none were available, she did tell me to go and ask cleaners to clean but I said I would do it myself. Thouroughly bleeched everywhere & got rid of years worth of dirt around taps with some bleach & elbow grease! (Sounds far fetched but have got photos to prove it!) Left all cuttlery, dinner service etc in bleach over night & the dirt that came off was unbelievable! Felt bit better knowing my children could touch things! Really budget accomodation, when pulling out bed at 10.30pm on 1st night my partner sat on it & it fell through at the foot of the bed on one side & at where your head lies you had a decline so you could feel the blood rushing to your head (that was solved by placing seat cushion under mattress - slightly high up then but better) 2nd night was the same but they did TRY to fix! 3rd night they eventually fixed it but was terribly uncomfortable - slight decline but managable, springs sticking in back! Toilet seat was broke - they did fix. Wardrobe broken - did not fix. Heater in bathroom broke which they did fix. Spiders & web in t-pot & bread bin (sounds petty but it shows how long they had not been cleaned for) Built up mud on bathroom floor in corners. Black mould on seals around bath & sink. Thick dirt & dust on all skirting boards. Broken curtains. If it had been cleaned properly I could have overlooked but it was really bad on top of the BASSIC accomodation it made it look 100% worse!
Entertainment - Pool, disgustingly dirty, grime around edges & bits floating round in water. Bikes, expensive but great fun for the family. arcade - expensive. show bars - ok, kids loved dancing! Park - great fun for kids. Shows/Rides - expensive & not lrg variety.
Large - tasted watered down. Not large selection of drinks for kids - mainly fizzy drinks, which my kids do not normally have!
Food - ok in diner but not alot of choice & like being in school dinners. Takeaway - Chicken burger ordered, which was burnt & expensive on 2 occassions.

My partner said it was like being in prison & needless to say we would never go back!
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Travel operator: Pontins Prestatyn Sands

Margaret
14 years 7 months ago
I wished I had read the reviews before I spent my money here. It was the WORST place that I have ever stayed in my life. I booked a 'Club' apartment and I dread to think what the budget would have been like. It was absolutely filthy on arrival and the cleaners had to come back in again. I couldn't be sure that the bedding had even been changed; cigarette butts. Plus flying ants every night went you returned to the apt. The beds were like prison beds - I would never, never visit there again. I complained but got no response. Manager was 'too busy' to talk to me.
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Travel operator: Booked it on the internet

Kelly
14 years 8 months ago
i have just come back from a FANTASTIC week at pontins the reveiws on here are terrible to say the least the entertainment is brill the blue coats are brill the pool is brill and theres an endless amount of activities to be doing how could you ever get bored there are 2 seperate rooms a childrens entertainment room and an adult one the performances for some of the people they had on were the best i had ever seen the apartments wasnt the cleanest as i stayed in budget but they were fine as we only used them for sleeping in thats what they are there for there is no point in living in them or you should of just stayed at home i cannot fault pontins on anything i absoloutley loved the holiday and can deffo say it topped all the haven holidays ive ever been on as this is the first time i have been with pontins and they can look forward to seeing me again :D x
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Recommended
Mr Hall
14 years 8 months ago
i traveled to pontins prestatyn with freinds when we arrived it took 30 mins to get our keys and whilst we were there we never saw a blue coat anywhere there were more security staff than members of staff the beds were uncomfortable the bars we expensive the chip shop always ran out of food the litter was all over the place there were no control of late night revelers the pool was closed on one day i would not recomend anything or anyone to go there, they said that they filmed holiday on the buses but nothing was there to say this there brochure is misleading.
the only upside to our trip was the surrounding towns and out trip to the great orme . we will never book a trip to pontins again
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Travel operator: pontins

Mairead Palmer
14 years 8 months ago
Im just home from the holiday from hell. Pontins is a run down smelly outdated dump. The food was awful aswell as the accomdation. The appartments were like a slum with think mould and dirt everywhere...There was lots of noise and fighting . There was dirty undreware thrown outside our appartment for the time we were there. Its the worst place Ive ever been. The best thing there is the WAY OUT and I hope that people will read this and hve the sence to spend their money else where. The shows are a joke wit people gettin drunk while their kids sleep on chairs. There is no entertainment for the kids the pool wasnt even opened for a day out of our stay. The place is a health hazzard and should be closed down.
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Travel operator: internet

C.kingsley
14 years 8 months ago
After reading other reviews before i left i have to say i was filled with dread,the room we stayed in was a budget chalet ,it wasn't as bad as i thought it was going to be but it wasn't that good either,there was evidence of improvements on the chalets but ours wasn't one of them,it could of done with a bit more of a clean but it was livable,just. E..very morning at 2am we were woken up by drunken revellers shouting outside your room,though security did do their best to calm things down the shop was very expensive which i guess you would expect at holiday resorts,the food in the restaraunts were reasonably priced,i definately wouldn't go back and i would say if you want a good holiday go somewhere else,wales is a beautiful place but pontins is not and i was very dissapointed by my experience of the place.
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Travel operator: booked online

Philip
14 years 10 months ago
Travelled to football tournament organised by SCI with 3 teams and 9 coaching staff and stayed at Pontins. Had read some reviews, some good and some bad so didn't know what to expect.
It's a bit outdated and not very pleasing to the eye and is like stepping back in a time warp.
We had one block for all our group, the rooms were not what we had expected but weren't the worst we've ever stayed in before.
Had bother with kids from other teams running riot and kicking football between the chalets to all hours of the morning, rang security about 4/5 times but nothing was done, so just had to put up with it.
The food was ok, but once again the decor was drab, the Queen Vic bar could do with a lick of paint and a really good clean and spruce up..

overall: I think Pontins should invest some money in this place, re vamp the chalets, canteen and bring them up to date, give the place a good clean, put in lcd tv's with satellite channels, new sofa beds and metal framed beds.. Should be able to do this at the nearest IKEA!!!!!

anyway, it wasn't all bad we came home winners!!
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Travel operator: sci soccer tournament

Amanda
14 years 10 months ago
bad food, bad beer, awful room we had basic and we got less than basic.
even the bingo was spoiled when one of the bluecoats said there was no more bingo even though people were still getting in line he stood at the back of the queue on turned people away i thought this place was to be fun, dont believe the good reviews
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Travel operator: drove

Lorraine Doyle
14 years 10 months ago
Even though its a year ago I still cant forget my holiday in pontins. It was a nightmare to say the least and I would just like to warn anyone goin there to book somewhere else please dont waste ur money. The place is so dirty u actually wouldnt believe it especially the accomation we spent the few days driving around to different places I wish I had read the reviews before I went. The staff are unfriendly the food is awful. Theres no point in goin on just please take note of what im saying
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Travel operator: internet

Patrick Bennett
14 years 11 months ago
just stayed there monday till friday , myself and the kids realy enjoyed the night entertainment shows,
good weather ment a good stay ,staff were very good with the children always had the time to say hello or just make them laugh.
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