The owner demands a £250 deposit 8 weeks prior to your booking and this is cashed immediately, very unusal in my past experience with private bookings. It means your £250 is in their bank account for approx 3 months.
The complex itself is lovely along with the hotel on the same site, however I cannot recommend apartment 105. It's advertised for 6 people, 1 twin bedroom, 1 room with bunk beds and a bed settee. The bunk beds are wholly unsuitable for children as they're sutiated not in a bedroom but a cupboard ! They're almost touching the ceiling they're so high and there is NO guard rail, therefore a potential 8ft drop to the tiled floor.
The soft furnishings have all seen better days and are very dirty, along with the entire apartment really. We made a list of 16 faulty items, these included in a very unsafe handrail at the top of the stairs which is hanging off the wall. Main socket in kitchen hanging out of the wall with bare live wires. And there were 9 bulbs missing throughout the apt, despite advising the owner they did nothing so we had to buy 6 packs to replace them all just to be able to see !
We booked the aircon for our weeks stay & paid an extra £30 for it. On the first evening we switched it on for approx 10 mins and water started pouring into the apartment from the unit and down the wall. It ran into an electrical socket which had iPod speaker and an iPod plugged in....they blew up in a puff of smoke along with a mini fire in the socket
So we turned the aircon off and soaked all the water up with towels. We asked the owner by text to get the "cleaner" to remove the remote so as they knew we wouldn't risk using it again. As no cleaner arrived during our entire stay, the owner now advises the aircon unit is perfect and wont refund the £30 let alone discuss the cost of replacing the iPod items (£200+) we never asked for that we just wanted the £30 for non use of a dangerous item.Despite the ad stating a cleaner would visit twice a week to clean and change towels & bedding this never happened during our stay and we washed everything ourselves mid week.
I informed the owner of all the faults during and after our stay by way of an email and texts and then find myself £100 out of pocket as the owner has witheld that amount to carry out the reported repairs !! I have no recourse with the lettings company as they stated the agreement was between myself and the owner. I don't know where to go from here ?....small claims court or the CAB ?
Can't recommend the complex enough but give the above apartment a very wide berth
Probably because there isn't one, as I said it's a cupboard with no window and the huge bunk-beds barely allow the door to open/close !
