We've just returned from our summer holiday in Crete, which we've booked as a package holiday via Lastminute.com.
Our return flight was scheduled to fly out at 22.50 by Easyjet, however the flight was canceled at the last minute due to the plane having a technical issue.
We had to find an overnight accommodation and were told to check our email to get updates on a replacement flight.
We did not receive any emails from Easyjet or Lastminute and were only kept up to date via the Easyjet app.
Our replacement flight was scheduled for 16.50, but before we even left for the airport, the flight got delayed until 21.00.
We waited at the airport, only to be told the flight would not leave until 23.15 and it would fly via Berlin, which meant we only landed back at Gatwick at 3am.
To conclude, we have suffered one cancelation, one long delay and a host of expenses for accommodation, taxis and food.
We put a claim forward with Easyjet, but were told we don't have a claim, as our booking was done via Lastminute.
We contacted lastminute over the phone, explained that we would like to claim a compensation and we were put on hold for about 10 mins. The lady then came back and said we'll have to wait up to 28 days for a reply.
The thing is, she never wanted to hear the details of the cancelations, delays or our expenses and it all seams like we're going to end up out of pocket.
Any advice would be appreciated
was just ignored. Researched my rights both here on HT andthe Martin Lewis website MoneySavingExpert. The online tool is easy and if you
get stuck you can ring them up for help/advice.
Please keep us posted - each time someone does it helps someone else.
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