Peter and Glynis, yes, I heard the clerk tell them the numbers of the seats and I had those written down just as the "supervisor" the day before had told me.....
I did think about "kicking off" there and then, but in my experience you get nowhere with that, especially in the Caribbean where they have a laid back attitude to service and a habit of ignoring you if you protest too loudly....
Jet, no doubt whatsoever that the fault was Thomson's.. and yes, according to the "safe and sound" brochure from Ros Fernihough it's clear that I should be seeking 75% refund... only prob is how do you calculate what the actual airfare is as it was all booked as a package?..
I will let you know what transpires..
ATB,J.
Just to keep you all up to date, I have received a letter of apology from Thomson worldwide with a cheque for nearly £500, which by my calculations is about 75% of two single premium economy fares... I am happy with this result...
we got our extra legroom seats on thr return at no extra cost, well done to VA for that!
ATB,J.
we got our extra legroom seats on thr return at no extra cost, well done to VA for that!
ATB,J.
Thanks for the update merseygull. It's great when folk come on and tell us of a positive outcome, many of us follow this forum and are often left wondering how it all ended.
It's good for you and it also encourages others not to give up if they know there are success stories out there.
It's good for you and it also encourages others not to give up if they know there are success stories out there.
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