Holiday Complaints

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They have refunded taxes only by the look of it. Tell them you have had no email confirmation at all about your refund. The bank only received one payment - taxes. If they were refunding your flights the whole amount should have been returned at one go. I think that is where the confusion is.
I really don't know why they didn't just reissue your wife's ticket. However they are not the only company to have difficulties giving out refunds without a struggle.
You can take it further but try one more time.
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Sorry for delay in replying I have been away last couple of weeks. I will give it another go.
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